11 m?nader sedan
Who do I contact regarding that? Id definitely be interested in reopening the case.. if it's not too late
Ybets Casino – generell diskussion (sida 9)
Community & Complaints Administrator
11 m?nader sedan
That is okay; no worries. Go back to your complaint and reopen the complaint, or contact your complaint resolver Michal.
Let us know how it goes, for sure.
10 m?nader sedan
Hej,
Jag vann €5600 p? ybets.net och vill ta ut pengarna. Efter att verifieringen av mina uppgifter tog extremt l?ng tid har jag fortfarande inte f?tt mina pengar. Anledningen som anges ?r att casinot har problem med betalningssystemet och att detta kommer att l?sas s? snart som m?jligt. Men ingenting h?nder. Mer ?n 30 dagar har nu g?tt och jag v?ntar fortfarande p? mina pengar. Anledningen ?r densamma.
Automatiskt ?versatt:
Forum and Reviews Administrator
10 m?nader sedan
Hi, I see you've been waiting quite a while for your money. A month would be over for me and I would definitely recommend you to file a complaint with us if you would be interested in help.
You can do so at this link. ??
What payment method did you use to withdraw ? Wasn't there an alternative that could have been used and there would have been no problems ?
10 m?nader sedan
Jag har exakt samma problem som n?stan alla andra h?r. Den 29:e gjorde jag min f?rsta beg?ran om uttag och svaret ?r alltid detsamma: v?nta... de har problem med betalningsprocessen... allt kommer att l?sas. Fr?n b?rjan skulle jag f? det inom 24 timmar. Sedan tog det l?ngre tid. Idag sa de att de inte kan ge mig n?gon indikation p? en deadline och de har ingen mer information, s? jag f?r v?nta. F?r varje dag blir urs?kterna v?rre och v?rre och jag inser mer och mer att vi alla h?r i inl?gget g?r igenom samma sak. Jag kommer att forts?tta att v?nta. Jag skulle vilja veta om n?gon h?r n?gonsin har f?tt betalt?
?ndrad
Automatiskt ?versatt:
Forum and Reviews Administrator
10 m?nader sedan
Hey, I was looking at the complaints and on 26 August a similar case was solved where a player was waiting for his money. So it's probably possible that they are having problems if they are telling more players or they just have enough withdrawals. I would suggest to wait and if nothing changes in 14 days, then I would recommend to file a complaint.
What do you say, do you think you can take it ? ??
10 m?nader sedan
Tack s? mycket. Jag ska g?ra det. Men jag tycker att det ?r v?ldigt konstigt, de ber inte om kontonummer, de ber inte om verifiering, ingenting... hur ska jag f? mina pengar? Jag gjorde ins?ttningen med betalkort.
Automatiskt ?versatt:
Forum and Reviews Administrator
10 m?nader sedan
What payment method did you use for the withdrawal, the same as for the deposit ? If the casino doesn't require any documents and therefore verification, you won't have to go through it now. Usually the casino asks for it the first time you make a withdrawal, sometimes later or when the player wins a bigger amount. So I wouldn't see a problem with that. But like I said, we'll have to wait to see what happens next. ??
10 m?nader sedan
Ja, det ?r grejen... uttagsmetoden jag valde var densamma som ins?ttningsmetoden. Visa debitering. F?r f?rutom det alternativet har du bara Skrills digitala pl?nbok. Det finns absolut inga andra uttagsmetoder. Och eftersom de s?ger att uttagsmetoden m?ste vara densamma som ins?ttningsmetoden, s? gjorde jag det. Men de bad inte ens om ett kontonummer... Jag tycker det ?r v?ldigt konstigt. Jag har fortfarande inte f?tt n?got giltigt svar fr?n casinot om mina uttag. Sedan den 29...
?ndrad
Automatiskt ?versatt:
Social Media & Community Specialist
10 m?nader sedan
It is always so tricky to speculate on what is actually happening. The casino should inform you in the first place, and I fear speculation won't get us much further right now anyway.
I truly hope you will get a proper response very soon!
10 m?nader sedan
Vad de nu s?ger via e-post ?r att kortet jag anv?nde f?r ins?ttningen inte var detsamma som det jag anv?nde f?r uttaget. Jag f?rklarade att mitt kort inte l?ter mig betala depositionen och att det var d?rf?r jag anv?nde ett tillf?lligt f?rbetalt kort (l?nkat till mitt ursprungliga kort). Jag v?ntar p? ett konkret svar om uttaget eftersom jag f?rklarade allt r?tt.
Automatiskt ?versatt:
Forum and Reviews Administrator
10 m?nader sedan
The situation with prepaid cards is always harder in casinos. When players accidentally come in with the fact that they have a similar situation as you, it is often problematic. So if you're getting nowhere and can't solve anything, then by all means let us know and we'll try to help.
I hope it won't be necessary.
10 m?nader sedan
Kan du ge mig r?d om det b?sta tillv?gag?ngss?ttet? Jag fick ett e-postmeddelande fr?n en av casinoagenterna som sa att de skulle kontakta mig ig?r med ett svar p? vad jag skulle g?ra. Ingen sa n?got till mig. I morse skickade jag ett mail och de kom tillbaka med samma gamla historia... de h?r av sig snart. Det ?r alltid samma svar. Det ?r v?ldigt d?ligt n?r de lovar n?got och inte h?ller. Vad tycker du att jag ska g?ra? Den h?r situationen tar en oacceptabel v?ndning...
Automatiskt ?versatt:
Community & Complaints Administrator
10 m?nader sedan
In this case, you could file a complaint here with our team, if you feel that the casino is doing nothing to solve the issue.
May I ask how long this is going for now? When exactly did you start the verification process?
10 m?nader sedan
De bad mig inte om n?gon verifieringsprocess. De bad mig inte om n?gra dokument. Det tycker jag ?r v?ldigt konstigt. Jag har v?ntat dagar p? en l?sning p? min beg?ran om uttag. Som jag f?rklarade ovan. De begr?nsar verkligen metoderna f?r uttag. Jag kan inte ta ut p? samma s?tt som jag satte in (virtuella kort kopplat till mitt kort), s? jag v?ntar p? ett annat alternativ... som aldrig kommer. Jag tror att det ?r b?ttre att g?ra ett klagom?l. Var kan jag g?ra det?
?ndrad
Automatiskt ?versatt:
10 m?nader sedan
Update
They are asking me for a few documents. None of them is my account number. This makes no sense. One of the points they are asking is this one.
3. Your photo with a passport in hand in front of the Ybets website.
Community & Complaints Administrator
10 m?nader sedan
Yeah, this is an usual verification process, to ask for few documents so they can verify you. I hope it'll go smoothly and you will be able to get to your money shortly.
Keep us updated about any changes, please, and we are here to help if anything.
10 m?nader sedan
Jag vill skriva ett klagom?l. Processen tar s? l?ng tid att jag inte har n?got annat svar. De s?ger alltid samma sak. Idag, och bara f?r att jag bad om uppdateringar, ber?ttade de f?r mig att min spelsession har skickats f?r granskning. Exakt samma sak s?ger de till andra spelare. F?rra veckan bad de mig om dokument och jag skickade dem och de sa absolut inget annat. Jag fick reda p? det idag f?r att jag fr?gade, annars hade de inte ber?ttat f?r mig. Brist p? respekt f?r spelaren. Vad ?r l?nken f?r att skriva ett klagom?l?
Automatiskt ?versatt:
Social Media & Community Specialist
10 m?nader sedan
If I may, I imagine it must be hard. On the other hand, taking the picture you describe surely does not require the same amount of time as the complaint process. Such pictures are not so uncommon, please understand the casino staff has not the opportunity to meet you face in face, so they must find a way to verify it was you who created the account, played the games and won.
You may file the complaint in this section ?? To avoid missleading expectations though, I strongly recommend to browse this guide ??
Namely:
"We know players want to resolve their problems as soon as possible, which is why we always try hard to get back to each player within 48 hours after they submit their complaint. Our team works fast, which means that once we submit our initial response to the player, they can rest assured that we are doing our best to find a solution to their problem and will get back to them within 7 days."
"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
I do not want to discourage you, please do not think that. Working with the casino is always the best option, based on all of the experiences.
10 m?nader sedan
I ve tried 3 times but i cant apply for a complaint.
At the moment the situation is only getting worst. The casino now have a new one.. i did the withdrawl request via card as they said. On my casino account was saying -900€ , so i was thinking "ok now is for real". But no. Another time playing with the users. I asked about the status of my withdrawl. The moment i asked, one lady said to me "it was rejected by the bank, check your limits". My bank didnt contact my about that. They always send notifications about every action related with my account. YBets casino is playing with me. They dont want to pay!!!!!!! I saw the complaints of the other users!!!
?ndrad
