Jag var mycket optimistisk n?r det g?ller Casino Guru n?r jag f?rst registrerade mig och l?mnade in ett klagom?l. Jag hade verkligen trott att detta kanske skulle vara en annan process ?n de vanliga affiliate-finansierade webbplatserna som anv?nder klagom?l som en marknadsf?ringstaktik, men detta verkar vara fallet.
F?r att vara r?ttvis tror jag att det spelar n?gon roll f?r vem du v?cker klagom?let mot.
L?t mig f?rklara. Mitt klagom?l ?r "?ppet" och hittar du h?r:
http://www.kpvfaw.com/mbitcasino-player-s-attempt-to-close-the-account
Det enda som g?r mitt klagom?l unikt fr?n alla andra klagom?l? Det ?r den enda d?r all information g?rs privat / censurerad,
?ven mina uppf?ljningsinl?gg ?r privata, vilket ?r exakt samma sak som jag har upplevt n?gon annanstans. Att v?nta p? att granska ?r bara ett annat s?tt att filtrera bort allt som kan st?ra de m?nniskor som betalar f?r den h?r webbplatsen.
Detta var den slutliga sammanfattningen : Spelaren fr?n USA har f?rs?kt st?nga kontot vid flera tillf?llen. Tyv?rr ignorerades alla f?rfr?gningar.
Eftersom du inte kan se inneh?llet i mitt inl?gg f?rst?r du kanske inte hur f?rvirrande det var f?r mig att l?sa. Mitt klagom?l var i tv? delar, det f?rsta var Mbit som v?grade att erk?nna mina f?rs?k att st?nga mina konton p? grund av problem med spel.
Det andra klagom?let, som var det st?rsta av de tv?, handlade om hur jag sedan jag registrerade mig f?r mitt konto 2016 inte visste att spelare fr?n USA inte fick spela p? deras casino. Registreringsprocessen var annorlunda, och de ber?ttade aldrig detta f?r mig eller fick mig att klicka p? villkor f?r att g? med p?. N?sta vecka var jag tvungen att g?ra en KYC och skicka in mitt USA-pass, mitt Minnesota-k?rkort och en sk?rmdump av min Minnesota-IP-adress.
Efter ett tag var jag tvungen att verifiera mitt konto igen, eftersom viss information "saknades" enligt mbit. N?r jag gick f?r att v?lja USA stod det inte p? listan till min f?rv?ning. Jag fr?gade supporten vad jag skulle g?ra, eftersom USA saknades, och de instruerade mig "att v?lja n?got annat land." Jag har allt detta dokumenterat, vilket inneb?r att Mbit bryter mot deras licens, bryter mot deras egna anv?ndarvillkor och s?tter mig i den f?rlorande ?nden av varje situation eftersom de nu skulle argumentera f?r att jag lj?g om min plats.
Eller det faktum att Mbit har blivit ett oseri?st kasino, v?grar att svara med dokument de ?r skyldiga att ha.
Inget av detta n?mndes alls i klagom?let uppf?ljning detta gavs.
Svaret som gavs till mig var en kopia och klistrades in p? ett annat klagom?lssvar innan mitt kom till huggblocket.
http://www.kpvfaw.com/harry-s-casino-player-s-attempt-to-close-the-account
Vilken underbar affiliate-finansierad tredje parts klagom?lssida, som filtrerar bort de webbplatser som betalar dem mer ?n de andra. Det tog fyra dagar innan du kom fram till denna slutsats? Att inte l?sa klagom?let och bara kopiera / klistra in och d?lja informationen om mitt inl?gg eller f?lja upp f?r resten av anv?ndarna?
Jag fick ocks? h?ra att eftersom Mbit blockerade mitt konto att de nu skulle beh?va avvisa mitt klagom?l. Undrar varf?r alla dessa klagom?l kan g? vidare, ?ven om de blockerades.
http://www.kpvfaw.com/bet365-casino-it-player-s-account-has-been-blocked
http://www.kpvfaw.com/black-diamond-casino-player-s-account-has-been-blocked-3
http://www.kpvfaw.com/unibet-casino-uk-player-s-account-has-been-suspended
http://www.kpvfaw.com/slotty-slots-casino-player-s-account-has-been-blocked
Jag ville att n?gon skulle hj?lpa till att f?rmedla och ?ppna konversationen mellan detta kasino, men det ?r uppenbart att mitt inl?gg ?terigen kommer att skyddas fr?n att m?nniskor ser det, eftersom andra intressen spelar.
Lyckligtvis har jag redan f?ljt protokollet mycket noga som Antillephone NV kr?ver, och efter att ha kontrollerat alla krav och det faktum att Mbit inte kommer att svara, l?mnade jag in ett officiellt klagom?l som godtogs mot Mbit Casino.
Jag laddar upp detta till Pastebin eftersom de f?rmodligen kommer att f?rbjuda mig strax efter att ha lagt upp, vad som kan vara den f?rsta, ?rliga recensionen p? den h?r webbplatsen.
Skicka g?rna ett meddelande till mig p? [email protected] om du vill ha en fullst?ndig kopia av min rapport s? att du kan se hur f?rol?mpande ett svar detta var att f? fr?n dem.
Precis som Mbit gjorde med mina f?rs?k att st?nga mitt konto fr?n problemspel, valde Casino Guru att ignorera alla avsnitt i mitt klagom?l som
1) Tillhandah?lls faktiska bevis via sk?rmdumpar
2) Gjorde Mbit se ut som det oseri?sa kasinot som de har valt att agera som
3) P?verka deras medlemsint?kter.
Pastebin-kopia av detta inl?gg: https://pastebin.com/2rNtt6qq
E-post: [email protected]
I was very optimistic about Casino Guru when I first registered and filed a complaint. I had genuinely believed that maybe this would be a different process than the standard affiliate-funded sites that use complaints as a marketing tactic, but this seems to be the case.
To be fair, I think it matters on who you are bringing the complaint against.
Let me explain. My complaint is "open" and can be found here:
http://www.kpvfaw.com/mbitcasino-player-s-attempts-to-close-the-account
The one thing that makes my complaint unique from every other single complaint? It is the only one where all of the information is made private/censored,
Even my follow up posts are private, which is exactly the same thing I have experienced elsewhere. Waiting to review is just another way of filtering out anything that could upset the people who pay for this site.
This was the final case summary: The player from United States has tried to close the account on several occasions. Unfortunately, all inquiries were ignored.
Since you cannot see the contents of my post, you may not understand how confusing this was for me to read. My complaint was two parts, the first being Mbit refusing to acknowledge my attempts to close my accounts due to problem gambling.
The second complaint, which was the bigger of the two, was about how since signing up for my account in 2016, I did not know that players from the United States were not allowed to play at their casino. The sign up process was different, and they never told me this, or had me click terms to agree to. The next week, I had to do a KYC, and send in my United States passport, my Minnesota drivers license, and a screenshot of my Minnesota IP address.
After a while, I had to re-verify my account, because some information "was missing" according to mbit. When I went to select the United States, it was not on the list to my surprise. I asked the support what to do, since the US was missing, and they instructed me "to choose any other country." I have all of this documented, which is Mbit breaching their license, breaching their own terms of service, and putting me in the losing end of every situation since they now would argue I lied about my location.
Or the fact that Mbit has become a rogue casino, refuses to respond with documents they are required to have.
None of this was mentioned at all in the complaint follow up this was given.
The response given to me was a copy and pasted to another complaint response before mine made it to the chopping block.
http://www.kpvfaw.com/harry-s-casino-player-s-attempts-to-close-the-account
What a wonderful affiliate-funded third party complaint site, that filters out the sites that pay them more than the others. This took you four days to come to this conclusion? To not read the complaint and just copy/paste and hide the information of my post or follow up from the rest of the users?
I was also told that because Mbit blocked my account, that now they would have to reject my complaint. Wonder why all these complaints are able to move forward, even though they were blocked.
http://www.kpvfaw.com/bet365-casino-it-player-s-account-has-been-blocked
http://www.kpvfaw.com/black-diamond-casino-player-s-account-has-been-blocked-3
http://www.kpvfaw.com/unibet-casino-uk-player-s-account-has-been-suspended
http://www.kpvfaw.com/slotty-slots-casino-player-s-account-has-been-blocked
I wanted someone to help mediate and open the conversation between this casino, but it is clear that my post will be once again shielded from people seeing it, as other interests are at play.
Luckily I already have followed the protocol very carefully that Antillephone NV requires, and after checking off all the requirements, and the fact that Mbit won’t respond, I filed an official complaint that was accepted against Mbit Casino.
I am uploading this to Pastebin since they will probably ban me shortly after posting, what might be the first, honest review on this site.
Feel free to message me on at [email protected] if you would like a full copy of my report, so you can see just how insulting of a response this was to receive from them.
Just like Mbit did with my attempts to close my account from problem gambling, Casino Guru chose to ignore all the sections of my complaint that
1) Provided factual, evidence via screenshots
2) Made Mbit look like the rogue casino that they have chosen to act like
3) Affect their affiliate earnings.
Pastebin Copy of this Post: https://pastebin.com/2rNtt6qq
Email: [email protected]
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