I don't think anything in their account is right for them. However, this does not change the fact that the way they pass information and communicate with the player is appalling, if they decide to freeze / close the account or check the origin of the deposit, the player must always be given a logical explanation and be able to defend themselves. As far as verification is concerned, it unfortunately depends on the casino and the staff, what documents are required of the player, what you describe is overall, and in addition they may perceive Czech players as risky, hence the call.

Of course, you can also turn to a lawyer, but you would definitely need a lawyer with experience in this environment and it will not be a cheap affair. Really try the licensing authority first.

Mám za to, ?e na Va?em ú?tu jim něco nesedí. To ov?em nemění nic na tom, ?e zp?sob jakym p?edávají informace a komunikují s hrá?em je ot?esny, pokud se rozhodnou zmrazit/zav?ít ú?et ú?et, nebo prově?it p?vod depositu, hrá? musí v?dy dostat logické vysvětlení a mít mo?nost se bránit. Co se ty?e verifikace, tam bohu?el zále?í na kasínu a obsluze, jaké doklady od hrá?e po?aduje, co popisujete Vy, je v celku standard a navíc mo?ná vnímají ?eské hrá?e jako rizikové, proto ten call.

M??ete se samoz?ejmě obrátit i na právníka, ale ur?itě by byl pot?eba právník se zku?enostmi z tohoto prost?edí a to nebude levná zále?itost. Opravdu zkuste nejprve tu licen?ní autoritu.

As I say, that communication is simply not good. As far as I can tell, there is an in-depth review of your account and they obviously do not want to give a reason. We can only speculate here.

Jak ?íkám, ta komunikace prostě není dobrá. Pokud m??u hádat, probíhá na va?em ú?tu hloubková kontrola a evidentně nechtějí uvést d?vod. Tady m??eme prostě jen spekulovat.

I don't really know what they want to research, when I was on my account about 30 minutes after entering the few tips, maybe it's still in the case that the documents shouldn't have been recorded before I started betting, but nothing made me do it, so I thought that the documents would be loaded only if I wanted to make a selection, I can't think of another reason, I don't see a lawyer yet, I just hope that they call me on Skype that they will verify me and that I will show the documents again and hopefully peace and account will be frozen but maybe it's just their policy of how to get things going (since they wrote to me that even after verifying on Skype, I'll wait for another 14 to 30 days to open), this is extreme overall.

Moc nevím up?ímně co chtějí zkoumat, kdy? jsem na ú?tě byl asi 30 minut od vlo?ení do vsazeni těch pár tip?, je?tě je to mo?ná v tom, jestli se ty doklady nafocene neměli nahrát je?tě p?edtím ne? jsem za?al vsazet ale nic mě k tomu nevybizelo, tak jsem myslel ?e se ty doklady nahrávají a? kdy? bych chtěl provést vyběr, jiny d?vod mě nenapadá, zatím to na právníka nevidím, já prostě doufám ?e mi zavolají na ten Skype ?e mě ově?í a ?e znovu uká?u doklady a snad bude klid a ú?et odmrazi ale mo?ná je to jen jejich politika jak věci protáhnout (jeliko? mi psali ?e i po ově?ení na Skype budu ?ekat na otev?ení dal?ích 14 a? 30 dnu), tohle je extrém celkove.

I didn't tell them much, but I thought everything would be fine after the Skype call. However, I think that if you have some money there, these problems will occur. I did not blame anything or I do not know how to break the bonus rules. I made a deposit of 3,000 and played live and some casino and recorded 30,000. Withdrawal was suddenly not possible and suddenly a frozen account.

Já jsem jim moc nerumnel, ale myslel jsem, ?e po Skype hovoru bude v?e v po?ádku. Nicméně si myslím, ?e jak tam máte nějak e peníze, tak nastanou tyto problémy. Já jsem se ni?ím neprovinil ani nevím jak se dají poru?it pravidla bonusu. Vlo?il jsem vklad 3000 a hrál live a nejake casino a nahrál 30.000. Vyběr náhle nebyl mo?ny a najednou zmrazeny ú?et.

Be glad you had a deposit of 3000, I had 10000 and I'm on pills, we have to defend ourselves somehow, don't we?

Bu?te rád ?e jste měl vklad 3000, já měl 10000 a jsem z toho na prá?ky, p?ece se musíme nějak bránit ne?

What did Skype want to show on that?

Co chtěli na tom Skype jen ukázat doklady?

Well, I think you lost them too. Let me know.

No myslím, ?e jste o ně také p?i?el. Dejte vědět.

We can easily agree on a joint lawsuit, I don't think any licensing authority can do anything.

Klidně se m??eme domluvit na nějaké spole?né ?alobě, myslím ?e nějaká licen?ní autirita nic nezm??e.

Did they want documents and these things before you started playing or when you wanted to pick?

Chtěli po vás doklady a tyto věci je?tě p?edtím ne? jste za?al hrát nebo a? kdy? jste chtěl vybrat?

I plan to defend myself through a lawyer on these matters. Even if it costs me some money, they just won't take me for 10,000 for no reason.

Plánuji se bránit p?es právníka na tyto zále?itosti. I kdyby mě to mělo stát nějaké peníze, prostě mě bezd?vodně neoberou o 10 tisíc.

And that Skype call has already taken place? They usually also ask about some things that only the account holder can know. E.g. what was the last bet, how many deposits were made on the account, what payment method, etc.

A ten Skype hovor u? proběhl? Vět?inou se ptají i na nějaké věci, které m??e znát jen majitel ú?tu. Nap?. jaká byla poslední sázka, kolik bylo na ú?tu provedeno vklad?, jakou platební metodou apd.

The call will take place on 18.6. at 10.20, they can ask what they want, they're just pigs, but it's my fault that I started it at all

Hovor proběhne 18.6. v 10.20, ptát se m??ou na co chcou, prostě jsou to svine, ale moji chyba ?e jsem to v?bec zalo?il

It must be a terrible feeling, but try to cooperate in the call and, if possible, not look at any notes, it could unfortunately seem untrustworthy.

Technically, I haven't lost anything yet. And if I can comment further, then he must say that, Mrkvido1212 himself stated that he is generally less well-versed in bus conditions and has no idea how they can be disturbed (well, if you don't understand them or don't know about them at all - then easily), he also said that The casino does not understand the reason given to him, so it is quite possible that he unknowingly broke the rules and simply did not understand the reason. I'm not saying that's the case, but we have no idea what happened. Therefore, please do not take an example from his situation at the moment, anything could have happened.

Musí to byt stra?ny pocit, ale zkuste p?i tom hovoru spolupracovat a pokud mo?no se nedívat do ?ádnych poznámek, to by bohu?el, mohlo p?sobit ned?věryhodně.

Technicky jse zatím o nic nep?i?el. A pokud mohu kmentovat dále, pak musí ?ící ?e, Mrkvido1212 sám uvedl, ?e se v bobusovych podmínkách obecně h??e orientuje a netu?í,jak se dají po?u?it (no, pokud jim nerozumíte nebo o nich v?bec nevíte - pak snadno), navíc uvedl, ?e d?vodu, ktery mu uvedlo kasíno nerozumí, je tedy klidně mo?né, ?e nevědomě pravidla poru?il a d?vodu jednodu?e nerozuměl. Netvrdím,?e to tak je, ale vlstně netu?íme, co se stalo. Proto prosím, neberte si z jeho situace momentálně p?íklad, stát se mohlo cokoliv.

I would swear when the money doesn't pay. Now's still a chance to get them, and I think it's worth the 10,000. Even if one should play theater and smile, even if the casino hates it from the bottom of my heart. Just take part in the call, answer what they ask. Don't talk to anyone else, don't look outside, as if you're looking for some help, etc.

If you don't know the answer to something like that, just say you don't remember. Don't try to think of something, because then they may catch you that the answers do not fit reality.

Nadával bych a? kdy? peníze nevyplatí. Te? je stále ?ance je získat a myslím, ?e to za těch 10 000 stojí. I kdyby měl ?lověk hrát divadlo a usmívat se, i kdy? to casino ze srdce nenávidí. Prostě se toho hovoru zú?astněte, odpovídejte, na co se zeptají. S nikym ostatním p?i tom nemluvte, nedívejte se někam mimo, jak kdybyste hledal nějakou nápovědu apd.

Kdy? nebudete znát na něco odpově? tak, prostě ?ekněte, ?e se to nepamatujete. Nesna?te si něco vymy?let, proto?e pak vás m??ou nachytat na tom, ?e odpovědi nesedí s realitou.

Typiska bluffsajter

So the Skype call only took place today, as I moved the date from 18.6 to today due to the holiday, Skype went fine, they wanted to show the documents, then they asked a few questions, which I simply answered, it took 5 minutes in total, at the end they said that the account is unfrozen from 15 days to 30 days, but it's terrible. Who knows what their practices are, after all, if everything is fine, why should one wait another 30 days

Tak Skype hovor proběhl a? dneska, jeliko? jsem posunul termín z 18.6 na dne?ek kv?li dovolené, Skype proběhl v po?ádku, chtěli ukázat doklady, pak se ptali na pár otázek, na které jsem jednodu??e odpověděl, celkem to zabralo 5 minut, na konci ?ekli ?e ú?et odmrazí od 15 dn? do 30 dn? no je to to stra?ne. Kdo ví jaké mají praktiky, p?ece kdy? je v?e v po?ádku pro? by měl ?lověk ?ekat dal?ích 30 dn?

Fingers crossed, but I went through exactly the same thing and it doesn't freeze the account. Believe it or not.

Tak dr?ím palce, ale já jsem podstoupil úplně to samé a ú?et neodmrazi. Vě?te nebo ne.

Internally, I have come to terms with the fact that there is a price for stupidity. In any case, I will try to contact a lawyer, I have the Skype conversation recorded, so also the info that will unfreeze it

Vnit?ně jsem se s tím u? srovnal ?e za blbost se platí. Ka?dopádně se zkusím je?tě obrátit na právníka, rozhovor skypu mám nahrany tedy i info ?e to odmrazi

The fact that they moved the deadline seems like a highlight to me. However, I'm more concerned that the 15 to 30 days is intended as the time during which they will assess the Skype call and evaluate the whole matter.

In any case, fingers crossed and of course let me know the result.

In the worst case, we can try to investigate the whole thing under a complaint.

To, ?e posunuli termín mi p?ijde jako vrchol. Nicméně, se spí? obávám, ?e těch 15 a? 30 dní je my?leno jako doba během které posoudí ten Skype call a vyhodnotí celou zále?itost.

V ka?dém p?ípadě, dr?ím palce a samoz?ejmě dejte vědět vysledek.

V nejhor?ím p?ípadě, m??eme zkusit prově?it celou věc v rámci stí?nosti.

Well, I have info, they unfroze my account today, i.e. 1 day after the Skype call, in any case, they limited the deposit on my account to 100 CZK/bet, but I only have 4,700 to withdraw from the 10,000, which is equal to the sum of the amount I transferred before the freeze, which for me, it currently means that I have to push through the remaining 5300 CZK after 100 kc stakes, so that I can subsequently withdraw the entire amount of 10 thousand, which is of course quite useless, I will try anyway, otherwise I also wanted to add that these fraudsters take 3% from the amount in the deposit and also 3% from the withdrawal amount, so just for the sake of others, avoid this bullshit.

Tak mam info, ú?et mi dneska odmrazili, tedy 1 den po Skype hovoru, ka?dopádně mi na ú?tu omezili vklad na 100 K?/sazka, jen?e vyběr z těch 10 tisíc mám jen 4700, co? se rovná sou?tu ?ástky kterou jsem protocil p?ed zmrazenim, co? pro mě aktuálně znamená ?e musím prosazet zbylych 5300 K? po 100kc sazkach, tak abych následně mohl vybrat celou ?ástku 10 tisíc, co? je samoz?ejmě docela na nic, ka?dopádně se o to pokusím, jinak jsem je?tě chtěl dodat, ?e si tihle podvodníci berou 3% z ?ástky v kladu a stejně tak 3% z ?ástky vyběru, tak jen pro ostatní těmhle hajzlum se vyhněte.