2 ?r sedan
Ok. I blocked my account permanent on a casino and after a couple of months I simply opened it up again in the chat even if it was permanent closed. Of course I lost a LOT. Have I any chances to get my deposits from after reopening back?
2 ?r sedan
Hello,
can't answer without further details and preferably screenshots showing how exactly your account was closed.
I would expect that a permanet closure means closed for good. ??
You can also submit a complaint right now, so we can consider all aspects and provide support.
Read about the details here, and decide whether you feel like it.
2 ?r sedan
It was Ibet and all I can say is that permanent blocked is not permanent blocked there. It means 7 days if you ask their support and yes they can go South.
2 ?r sedan
Hello,
so the way it sounds to me, the casino originally confirmed that your account is permanently blocked, right?
Anyway, did you state any reason why the account needed to be closed? I feel that all are important details, so let me know.
2 ?r sedan
What casino are you talking about?
2 ?r sedan
Hello again.
I think you should start using the REPLY BUTTON - the sooner the better.
The person you're asking now is not aware of your post, so the chances you'll get an answer are pretty low.
1 ?r sedan
I'm quite sure he was talking about iBet.com http://www.kpvfaw.com/ibet-com-casino-review
1 ?r sedan
I believe that I am in good control of myself in terms of gambling at the moment, but I have faced an easier situation like you have decribed. I contacted support and asked to close my account forever, thay asked me for the reason and said that the account can be reopened later because it is not gambling problem. If you want to save the money for future i highly recomment to ask for closure over the platform or tell them that you have issues with gambling.
1
2 m?nader sedan
Many casinos reopen my account even i am request permanent closure. Even casino guru accepts these days the way casinos operate. ??
Have to try make complaiment via some other website, if they can help.
Just wondering what license rules say about this.
2 m?nader sedan
Please be sure that we always try to help if possible, and when we have some clear proof that a casino acted unfairly, we will surely fight for the players.
2 m?nader sedan
Especially Curacao-based casinos are quite desperate regarding Finnish players, considering the national license is being released next year. They are doing their best to milk money out of us, knowing full well they will never be qualified for a Finnish license.
1
2 m?nader sedan
?ven ett f?rbud baserat p? spelberoende hindrar dig inte alltid fr?n att ?ppna ditt konto igen. Detta har h?nt mig, till exempel med boostcasino och coolbet. Ins?ttningar ?terbetalas inte.
Kasinon har nu tagit en linje d?r de fr?gar dig till exempel om du tar ansvar f?r att ?ppna kontot igen. De kan ocks? se till att du inte har n?gra problem. Detta ?r extremt skadligt, eftersom ett spelproblem inneb?r en lust att spela. Det ?r d?rf?r dessa fr?gor ?r extremt skadliga, och du kan inte f? sanningsenliga svar fr?n personer med spelproblem. Kasinona vet s?kert detta. Tyv?rr har ansvaret sjunkit utf?r. Kasinona har s?kert m?rkt att de kan agera s? h?r och det finns inga konsekvenser.
Jag tycker att den h?r riktningen vi ?r p? v?g i ?r oerh?rt oroande ur ett spelberoende perspektiv.
Automatiskt ?versatt:
2
2 m?nader sedan
That was not the true this case with me. The complaint was closed without me being able to explain my situation in more detail. There is a very similar case with the same casino where casino guru contacted the casino and the case was resolved in the player's favor.
In my case, the casino guru did not even ask the casino for more information. I asked to reopen my complaint but that was not done either. The person who closed the case did not even respond to my email either.
2 m?nader sedan
If I may, the problem is that we need solid backup in the form of a player's evidence. I guess this scenario is pretty well explained:
"The player in the other complaint clearly mentioned gambling addiction to the casino - meaning the casino was obligate to close the player's account.
While you did not mention it in any of your conversations, there were not obligate to do so."
Unfortunately, expecting total self-exclusion is not possible if the true extent of the addiction is not mentioned. I'm sorry.
2 m?nader sedan
Men ?ven om personen har n?mnt spelberoende, f?r casinot enligt reglerna fortfarande ?ppna kontot. Detta g?ller f?r alla licenser. MGA, Estland, Cura?ao, etc.
Automatiskt ?versatt:
2 m?nader sedan
That's not even true. I would have liked to explain more but I didn't get the chance. I would have specifically provided more information about our conversation with the casino. I explained these things when I tried to reopen the case, but it still wouldn't be reopened.
You dont even ask any information from casino about my case? ...which feels strange.
I still have have chance, one website who try to help and keep asking this from casino.
2 m?nader sedan
Vet du om den regeln alltid har funnits eller om den f?rst nu tillkom?
P? n?got s?tt ?r det otroligt, n?r man beg?r st?ngning fr?gar casinot om man vill st?nga sitt konto i exempelvis 1 m?nad eller 1 ?r. Eller permanent. Men det svaret spelar egentligen ingen roll d?.
Det m?rkliga h?r ?r att f?r bara en kort stund sedan erk?nde casinot i fr?ga sitt misstag och ?terbetalade till och med spelarens ins?ttningar, och det var d? casinogurun hj?lpte till med saken.
Automatiskt ?versatt:
2 m?nader sedan
Jag tror att det bara har blivit vanligare i ?r. Det ?r missvisande, varf?r fr?ga n?got s?dant n?r det inte spelar n?gon roll. Om det st?r permanent, d? betyder det f?r alltid. Till exempel f?ljer pikakasino.com detta. Jag har bara st?ngt mitt konto permanent, och f?r dem betyder permanent f?r alltid.
Tyv?rr f?r casinon g?ra vad de vill. Jag har ett fall med boostcasino d?r det var ett identiskt fall, men bara den andra personen fick en ?terbetalning. S? inte f?r mig. Jag vet verkligen inte p? vilka grunder. Det som ocks? ?r problematiskt ?r att casinon i allm?nhet inte g?r med p? att ?ppna upp fler anledningar, till exempel varf?r de inte ?terbetalar ins?ttningar.
Jag ser ingen giltig anledning till varf?r ett permanent st?ngt konto ska ?ppnas igen av casinot. Jag skulle vilja p?st? att det i de flesta fall finns en allvarlig anledning bakom det. Det ?r inte r?tt att utnyttja ett tillf?lle n?r man vill upph?va den permanenta st?ngningen p? impuls.
Automatiskt ?versatt:
2
2 m?nader sedan
Dessutom f?r casinon bryta mot sina egna regler, men om en kund g?r minsta lilla misstag ?r det det direkt. Till exempel Slottimonsters regel att kontot st?ngs inom 24 timmar efter att mejlet skickats. Detta var inte fallet i min situation, och gjorde casinoguru n?got; absolut inte.
S? i princip kan kasinon g?ra vad de vill. Och det finns ingenting n?gon kan g?ra ?t det. Det ?r en s? korrupt v?rld.
Automatiskt ?versatt:
2
2 m?nader sedan
Well, despite what casinos state in the rules, my colleagues investigate each complaint and consider 72 hours—depending on the situation—to be OK. Friday requests, for example.
"Mag7, I understand your point of view, and how frustrating it can be when you try to prevent yourself from gambling, and your account isn't closed immediately. However, your account was closed in a reasonable time, therefore we don't think that you are entitled to any refunds. Ideally, we would like to see casinos following their terms, but we also must take into consideration that you sent an email on Friday and your account was closed on Monday. Unfortunately, not all casinos offer 24/7 email support, therefore we are not in a position to penalize the casino."
Obviously, this is hardly pleasing for vulnerable players but from a broader perspective, well, it is what it is.
