11 m?nader sedan
I'm glad to hear that, I didn't see it asked anywhere but what payment method did you use ? Do you think you will stay in this casino or will you move to another one ? ??
Uttag p? rtbet (sida 6)
Forum and Reviews Administrator
10 m?nader sedan
Hej chencho_010, vad beh?vde du g?ra till slut eftersom de inte har krediterat mig pengarna ?n och jag blir r?dd?
Automatiskt ?versatt:
10 m?nader sedan
Till denna dag har jag inte f?tt pengarna uttagna den 18/06/24. Jag ?r desperat. Allt de s?ger till mig ?r att jag m?ste v?nta eller att jag m?ste skicka mejl (som de inte s?ger n?got annorlunda till mig, de s?ger bara till mig att v?nta). Jag har bett dem om ARN-koden, vilket ?r vad min bank kr?ver, och de s?ger till mig att de kommer att skicka den till mig (vilket de fortfarande inte har idag). Jag vet inte vad jag ska g?ra l?ngre eftersom kundtj?nst helt enkelt s?ger ?t mig att v?nta. Jag hoppas att du kan hj?lpa mig!!!
Automatiskt ?versatt:
10 m?nader sedan
Hej bra,
Jag insisterade mycket, jag gjorde m?nga klagom?l via mail och efter 2 veckor, p? en l?rdag, hade de betalat mig med ett uttag via VISA. Jag spelar inte d?r l?ngre, det ?r klart. Jag hoppas att du har tur och att du f?r betalt snart f?r de ?r s?na rackare.
Automatiskt ?versatt:
10 m?nader sedan
Wow, jag har klagat varje dag, jag pratar med m?nniskorna i onlinechatten och de s?ger alla till mig att jag m?ste v?nta.
Automatiskt ?versatt:
Forum and Reviews Administrator
10 m?nader sedan
Till denna dag har jag inte f?tt pengarna uttagna den 18/06/24. Jag ?r desperat. Allt de s?ger till mig ?r att jag m?ste v?nta eller att jag m?ste skicka mejl (som de inte s?ger n?got annorlunda till mig, de s?ger bara till mig att v?nta). Jag har bett dem om ARN-koden, vilket ?r vad min bank kr?ver, och de s?ger till mig att de kommer att skicka den till mig (vilket de fortfarande inte har idag). Jag vet inte vad jag ska g?ra l?ngre eftersom kundtj?nst helt enkelt s?ger ?t mig att v?nta. Jag hoppas att du kan hj?lpa mig!!!
Automatiskt ?versatt:
10 m?nader sedan
Hi, I see you've got yourself into an uncomfortable situation. It's been a long time, two months since you haven't had your money. The casino hasn't told you any specific reason why, just that you have to wait, yes ? I don't think that would add to the credibility and if you are interested, we have a Complaint Resolution Centre where we try to help players in situations like yours.
If you are interested, you can open a complaint on this link and hopefully we can help you if you don't know what to do next.
Do you think you'll go for it ?
10 m?nader sedan
Betalade de dig till slut? Jag har v?ntat p? ett uttag i 7 dagar
Automatiskt ?versatt:
10 m?nader sedan
When you go through this thread you can see that the player got paid recently but he said that it took him a lot of time and nerves.
But if you've been waiting for a week, did the casino tell you why that is ? Did you need to verify here or not ? Did you play with the bonus ?
Please let me know.
10 m?nader sedan
Hej bra,
De tar l?ng tid men de betalar. Jag har gjort 3 lyckade uttag men ett tog mer ?n 2 veckor. Ha t?lamod s? kommer pengarna fram.
Tack,
Sergio
Automatiskt ?versatt:
10 m?nader sedan
F?rstod jag r?tt? Till slut fick ni alla betalt med lite t?lamod?
Automatiskt ?versatt:
10 m?nader sedan
Player wrote before that that he got the money after some time. You may have to save yourself a lot of nerves, but they paid in the end. Why do you ask, do you have a withdrawal here too? How long are you waiting ?
10 m?nader sedan
Ja jag beg?rde ett uttag f?r tv? dagar sedan, och n?r jag l?ser h?r blir jag lite orolig
Automatiskt ?versatt:
10 m?nader sedan
Actually I'm not surprised, the player wrote that it took him more than 2 weeks to get the money, so I'd probably be prepared for such a wait. Of course, I hope that it won't be your case and you will get it sooner. We give casinos 14 days, so if they don't get it by then, you can contact us and we will try to assist you.
However, was account verification also required or not ?
10 m?nader sedan
Monday will be 14 days since the withdrawal request. they always just ask for my patience... I have 3 withdrawals pending, worth 1050 euros.
10 m?nader sedan
Hi, I would probably be slowly losing my patience if it were to last this long. When the 14 days are up, you can open a complaint with us and we'll see if we can help.
Do so by clicking on this link. ??
Anyway, did you play with the bonus or not ? Did you not have to give any documents to the casino or are you already verified ?
I will wait for the answer.
10 m?nader sedan
I didn't use a bonus. no documents were requested. I asked that I would like to identify the account, I would like to submit documents. he replied that this was not necessary at this time.
10 m?nader sedan
Okay, so I would stick to the complaint if you haven't received the money yet and it's been two weeks. In such cases I would also like to know what is behind it because two weeks of just being patient would probably not help me.
However, now we will have to wait and see if something changes and it progresses further.
10 m?nader sedan
I will wait for Monday, then it will be 14 days, so 10 working days. I will file a complaint on Monday. Thanks
10 m?nader sedan
whatever happens, I'll report it. according to their policy, the refund time is 3 working days, from the day after the refund request. we are currently at 10 working days, 13 days. I have written to them several times, they always just ask for my patience. customer identification was not done despite my specific request, they said it was not necessary. I have a total of 3 refunds in progress due to daily limits. 400 euros, 400 euros, 250 euros. it's about my oldest refund now, but none has happened so far.
