K?ra Peanut12,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om de f?rseningar du upplever med dina uttagsbeg?randen.
F?r att b?ttre f?rst? din situation och hj?lpa dig mer effektivt, kan du ge mer information om f?ljande?
- Har kasinot angett n?gra ber?knade tidslinjer f?r att behandla dina uttagsf?rfr?gningar, eller n?gra specifika sk?l till f?rseningen?
- Kan du klarg?ra om vinsterna du tar ut ackumulerades med eller utan en aktiv bonus?
- Om en bonus var inblandad, v?nligen dela information om bonusvillkoren.
Du n?mnde att identitetsverifiering inte har kr?vts hittills. Kan du bekr?fta om kasinot har bett om n?gon dokumentation tidigare eller om de specifikt har angett varf?r det inte kr?vs nu?
- Skulle du kunna dela sk?rmdumpar eller korrespondens med kasinot ang?ende de v?ntande uttagen och deras svar om f?rseningarna?
Ditt samarbete ?r avg?rande f?r att vi ska kunna g? vidare med det h?r ?rendet och medla effektivt ? dina v?gnar. Utan den beg?rda informationen och bevisen kommer det att vara utmanande att ta itu med dina problem. Skicka g?rna vidare all relevant kommunikation eller dokument till [email protected] f?r ytterligare granskning.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 900 klagom?l.
Din f?rst?else ?r mycket uppskattad. ?nskar dig en h?rlig semester, s? ?terkommer vi s? snart som m?jligt.
Dear Peanut12,
Thank you very much for submitting your complaint. I’m sorry to hear about the delays you are experiencing with your withdrawal requests.
To better understand your situation and assist you more effectively, could you please provide more details on the following?
- Have the casino provided any estimated timelines for processing your withdrawal requests, or any specific reasons for the delay?
- Could you clarify if the winnings you are withdrawing were accumulated with or without an active bonus?
- If a bonus was involved, please share details about the bonus terms and conditions.
You mentioned that identity verification has not been required so far. Could you confirm if the casino has asked for any documentation in the past or if they have specifically stated why it’s not required now?
- Could you share screenshots or correspondence with the casino regarding the pending withdrawals and their responses about the delays?
Your cooperation is crucial for us to proceed with this case and mediate effectively on your behalf. Without the requested information and evidence, it will be challenging to address your concerns. Please feel free to forward any relevant communication or documents to [email protected] for further review.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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