I wish you luck if you're trying to retrieve a missing win or close your account with this site. I had a feature that wouldn't trigger for weeks, and it still hasn’t activated. It just keeps pinwheeling. After discovering that this casino isn’t licensed, I realized they probably won’t do anything about it. So, I decided to close my account, but they told me to email customer service. Unfortunately, customer service never replies, no matter how many times I reach out. It has been days and weeks since I first encountered issues with this casino.

Dear Glavatron,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Could you describe the feature that isn't triggering? What specific actions did you take when you encountered the problem?

Thank you very much in advance.

Best regards,

Dominika

I have a feature that has not triggered for weeks and continues to pinwheel without any activation. After discovering that this casino operates without a license, it's clear they won't address this issue. I attempted to close my account and self-exclude, but their team directed me to email customer service. Unfortunately, customer service has been completely unresponsive, despite my multiple attempts to reach out. It's been days and weeks since the problems started, and I am not willing to continue playing on this site. I want my issue resolved, and I want to close my account immediately.

I had my daily chat with customer service and stilll no resolution or response via email.

Thanks for your response, Dominika.

I initially contacted support because a game feature I paid into wouldn’t trigger for weeks; it just kept pinwheeling. I provided multiple screenshots and explanations but got generic responses saying the relevant department was checking the issue. It's been three weeks with no actual update or resolution.

After some research, I found out this casino isn't adequately licensed, raising serious concerns about whether they will ever fix the issue. That was when I decided to close my account. However, I was told to email support when I requested account closure and self-exclusion. I haven't received a response. I've emailed them multiple times and continue to follow up, but they completely ignore me.

At this point, I am considering escalating this further. Has anyone successfully forced them to act through a regulatory body or a chargeback? Any advice is appreciated.

Dear Glavatron, kindly forward the account closure requests you sent to the casino. My email address is [email protected].

Regarding the game feature and missing win, please request your game history in Excel format from the casino covering the time of the incident.

Dear Glavatron,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.