Hej, allihop,
Vi har tittat p? saken och funnit f?ljande.
Den 16/09/2023 gjorde spelaren anspr?k p? en gratiskampanj med 5 gratissnurr.
Fr?n vilken han spelade och vann en bonus p? 29,70 MYR.
I v?ra allm?nna villkor st?r f?ljande:
F?ljande oms?ttningsaktiviteter ?r inte till?tna f?rr?n oms?ttningskraven f?r denna bonus har fullbordats:
1. Anv?ndning av bonusmedel enbart f?r att g? igenom bonusstadierna i spel.
2. Lika, noll eller l?g marginal
3. Satsa p? ett spel utan slots, till exempel ett bords- eller kortspel
4. Satsa mer ?n 40 MYR (eller motsvarande) per snurr eller 10 % av det mottagna bonusbeloppet (den minsta av de tv?) p? ett slotspel
5. Satsa p? icke-till?tna spel (se "Otill?tna spel" f?r lista ?ver icke-till?tna spel).
6. Anv?nda en 'funktionsk?p'- eller k?ppass-funktion i ett spel.
Eftersom spelaren spelade med en bonus p? 29,70 MYR, det maximala han fick s?tta in, ?r 10 % av det.
Han gjorde stora satsningar p? spel som inte ?r videoslots, vilket inte ?r till?tet enligt v?ra T&C:s.
Dessutom gjorde han satsningar som var mer ?n 10% och mer ?n MYR40.
P? grund av dessa satsningar hade kasinot r?tt att ta bort eventuella vinster.
Vi f?ljde v?ra T&C och skickar g?rna spelarnas spelhistorik om det beh?vs.
Givetvis kan spelaren ocks? se sin spelhistorik p? sitt konto.
H?lsningar,
GalacticWins Casino Representant.
Hello all,
We have looked into the matter and found the following.
On 16/09/2023, the player claimed a free promotion, of 5 free spins.
From which he played and won a bonus of MYR29.70.
In our T&C's the following is stated:
The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
1. The use of bonus funds purely to progress through the bonus stages of games.
2. Equal, zero or low margin betting
3. Betting on a non-slots game, such as a table or card game
4. Betting more than MYR40 (or equivalent) per spin or 10% of the received bonus amount (the smaller of the two) on a slot game
5. Betting on non-allowed games (Please see "Non-Allowed Games" for list of non-allowed games).
6. Using a ‘feature buy’ or Buy Pass function within a game.
Seeing as the player played with a bonus of MYR29.70, the maximum he was allowed to deposit, are 10% of that.
He made large bets on games that aren't Video Slots, which isn't allowed according to our T&C's.
In addition, he made bets that were more than 10% and more than MYR40.
Due to these bets, the casino was entitled to remove any winnings.
We abided by our T&C's and will be happy to send the players' Game History if necessary.
Of course, the player can also view his game history on his account.
Regards,
GalacticWins Casino Representative.
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