Hej,
F?r 5 dagar sedan l?ste detta casino mitt konto. Det har h?nt n?r mina oms?ttningskrav n?stan har uppfyllts. Mina oms?ttningsframsteg var runt 96% och mitt saldo var runt 2000 euro vid det tillf?llet. Jag gjorde en ins?ttning p? 600 euro d?r.
Precis efter att mitt konto blev l?st fr?gade jag dem om orsaken till det via e-post. Detta ?r ett svar fr?n dem:
"K?ra Karolina J***,
Tack f?r att du kontaktar v?r supporttj?nst!
Gamblezen Casinos riskavdelning har slutf?rt granskningen av ditt STO***TKA-konto.
STO***TKA-konto - misslyckades i s?kerhetskontrollen av kasinot.
Under granskningen av din spelsession uppt?cktes ett brott mot projektreglerna, n?mligen:
N?r det g?ller f?retaget och under anv?ndningen av tj?nster som tillhandah?lls av det, ?r anv?ndare f?rbjudna att: missbruka bonusar eller andra kampanjer; I detta fall, om administrationen har starka sk?l att misst?nka kontoinnehavaren f?r bonusmissbruk (antingen p? egen hand eller som en del av en samarbetsgrupp), f?rbeh?ller den sig r?tten att:
annullera bonusen som mottagits av kontoinnehavaren och annullera eventuella vinster fr?n den bonusen;
sp?rra omedelbart kontoinnehavarens konto.
Som anges i bonusvillkoren (klausul 9): Alla bonusar kan avbrytas innan oms?ttningskraven ?r uppfyllda.
P? grund av de uppt?ckta ?vertr?delserna annullerades ditt saldo och ditt konto st?ngdes utan r?tt att ?ppna igen.
Enligt projektets regler f?r du inte spela p? denna sida. Kasinot ansvarar inte f?r att du ?ppnar ett nytt konto och f?r eventuella f?rluster du kan ?dra dig efter att du ?ppnat ett nytt konto. Vi f?rbeh?ller oss r?tten att n?r som helst avsluta ett konto som skapats i strid med dessa regler."
F?r 4 dagar sedan fr?gade jag dem hur bonusen har missbrukats av mig men de slutade svara (jag upprepade f?rfr?gan f?r 2 dagar sedan och idag).
Jag l?ser alltid villkoren innan jag spelar. Ingen av dem har s?kert brutits av mig i detta kasino.
Jag skulle vara tacksam f?r din hj?lp.
B?sta h?lsningar
Karolina J***
Hello,
5 days ago this casino locked my account. It has happened when my wagering requirements have been almost met. My wagering progress was around 96% and my balance was around 2000 euro at that moment. I made a deposit on 600 euro there.
Just after my account got locked I asked them about the reason of it via email. This is a response from them:
"Dear Karolina J***,
Thank you for contacting our Support Service!
Gamblezen Casino's Risk Department has completed the review of your STO***TKA account.
STO***TKA account - failed the casino security check.
During the review of your gaming session, a violation of the project rules was found, namely:
Regarding the company and during the usage of services provided by it, users are prohibited from: abusing bonuses or other promotions; In this case, if the administration has strong reasons to suspect the Account Holder of bonus abuse (either on their own or as part of a colluded group), it reserves the right to:
annul the bonus received by the Account Holder and cancel any winnings from that bonus;
block immediately the Account Holder's account.
As stated in the Bonus Terms & Conditions (Clause 9): Any bonus can be canceled before the wagering requirements are met.
Due to the detected violations, your balance was canceled, and your account was closed without the right to reopen.
According to the rules of the project, you are not allowed to play on this site. The casino is not responsible for you opening a new account and any losses you may incur after opening a new account. We reserve the right to terminate an account created in violation of these rules at any time."
4 days ago I asked them how the bonus has been abused by me but they stopped answering (I repeated the inquiry 2 days ago and today).
I always read the terms and conditions before playing. For sure none of them have been broken by me in this casino.
I would be grateful for your help.
Best regards
Karolina J***
Redigerad av en administrat?r p? Casino Guru
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