During my gaming activity with a real balance of 4 € and how much bonus 10 € I had a profit worth 500 €. Asking me to withdraw the amount, they stated that I have violated the terms of use of the bonus and they cancel my withdrawal, the winnings and credit me an amount worth € 30. The terms state that if they are not complied with, it will be canceled, however I never used it as the real profit had come from activity with my own money. I am still waiting for their answer otherwise I will contact MGA.

Κατ? την παικτικη μου δραστηρι?τητα με πραγματικ? υπ?λοιπο 4€ και π?σο μπ?νου? 10€ ε?χα κ?ρδο? αξ?α? 500€. Ζητ?ντα? αν?ληψη του ποσο? μου αν?φεραν ?τι ?χω παραβει του? ?ρου? χρ?ση? μπ?νου? και μου ακυρ?νουν την αν?ληψη, τα κ?ρδη και μου πιστωνουν ?να ποσ? αξ?α? 30€. Στου? ?ρου? αναγρ?φουν ?τι αν δεν τηρηθο?ν θα γ?νει ακ?ρωση ωστ?σο ποτ? δεν ?κανα χρ?ση αυτο? καθ?? το πραγματικ? κ?ρδο? ε?χε προκ?ψει απ? δραστηρι?τητα με τα δικ? μου χρ?ματα. Ακ?μα αναμ?νω την απ?ντηση του? ειδ?λλω? θα απευθυνθ? στην MGA.

Dear Stergios,

Thank you very much for submitting your complaint. I'm really sorry to hear about your problem. Before we move forward allow me to ask you a few more question so I can fully understand your case. What bonus did you use? Did the casino specify which term have you violated? Can you still access your casino account? Also please, if you have any relevant communication between you and the casino forward it to [email protected]. Thank you in advance for your reply.

Best regards,

Nick

Good Evening.

I did not use any bonuses. There was an amount of € 10 in my account which was added by a promo about a wheel of fortune. This bonus was never used as my activity was exclusively with my own money. I have access to my account. The term stating that I have violated is paragraph 18 of the general bonus terms. However, this term refers to the use of bonuses where I have never used it.

https://www.gowild.com/en/terms-and-conditions

I have emailed the payments section of the page but have not received any response.

Thank you very much

Καλησπ?ρα.

Δεν ?κανα χρ?ση κανεν?? μπ?νου?. Υπ?ρχε στο λογαριασμ? μου ?να ποσ? αξ?α? 10€ το οπο?ο ε?χε προστεθε? απ? ?να promo που αφορ? ?ναν τροχ? τη? τ?χη?. Το συγκεκριμ?νο μπ?νου? δεν χρησιμοποι?θηκε ποτ? καθ?? η δραστηρι?τητα μου ?ταν αποκλειστικ? με δικ? μου χρ?ματα. Πρ?σβαση στο λογαριασμ? μου ?χω. Ο ?ρο? που αναφ?ρουν ?τι ?χω παραβι?σει ε?ναι η παρ?γραφο? 18 απ? του? γενικο?? ?ρου? μπ?νου?. Ωστ?σο ο συγκεκριμ?νο? ?ρο? αφορ? χρ?ση μπ?νου? ?που απ? την πλευρ? μου δεν ?χει γ?νει ποτ? χρ?ση.

https://www.gowild.com/en/terms-and-conditions

Email ?χω στε?λει στο τμ?μα πληρωμ?ν τη? σελ?δα? αλλ? δεν ?χω λ?βει καμ?α απ?ντηση.

Ευχαριστ? πολ?

Dear Stergios,

Was the bonus balance added to your account without any notice or you did accept it? Did you try to ask the casino to remove the bonus from your account? If you still have access to your account could you please forward your betting history to us? Send it to [email protected]

Thank you in advance.

Best regards,

Nick

Thank you very much Stergios for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Stergios,

I looked at your complaint and will do my best to help you. I would like to invite Go Wild Casino into this conversation. Can you please specify why you confiscated player's winnings?

We would like to ask the Go Wild Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.