B?sta Benpetro94,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt f?rsenade uttag.
- F?rst?r jag r?tt att uttaget fortfarande v?ntar p? ditt konto utan att behandlas?
- Har du f?tt tips om varf?r du inte kan ta ut dina vinster?
- ?r det ett internt casinosystemproblem, eller ?r det bara relaterat till ditt konto?
- Samlades dina vinster med eller utan en aktiv bonus?
Det ?r ganska vanligt att uttag tar ett par dagar eller till och med veckor att bli helt behandlade, men tre veckor ?r ovanligt l?ng tid.
Jag hoppas dock att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Petronela
Var medveten om: Hos www.kpvfaw.com ber vi aldrig om ditt l?senord f?r ditt kasinokonto. ?ven om vi kan beg?ra information, s?ker vi aldrig tillg?ng till ditt konto. V?nligen avst? fr?n att dela ditt l?senord med n?gon tredje part. Vi kommunicerar i f?rsta hand genom officiella tr?dar, ibland via e-post f?r efterfr?gade st?djande bevis eller relevant kommunikation.
Dear Benpetro94,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but three weeks is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At www.kpvfaw.com, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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