Good evening,

I come from a tragic experience with gold spin. 3 deposits, a bonus and a net profit of 19000€. They really tormented me incredibly with the verification for many days and with a lot of pressure from me in the live chat. 1000 documents and it may be little. It is obvious that they did it on purpose for their own reasons.

After the ordeal of verification, I managed to make my first withdrawal request of €600 today, I hope everything goes well.

Fortunately, I have a good lawyer, I have a lot of information in my hands about them, as well as a very good acquaintance in the Greek EEEP.

I informed them about this and I am ready to initiate proceedings against me with the next illegal act that they will think is a lie!! Fortunately I do not need money!

Καλησπ?ρα ,

?ρχομαι απ? μια τραγικ? εμπειρ?α με την gold spin. 3 καταθ?σει? ?να Μπονουν και ?να καθαρ? κ?ρδο? 19000€. Πραγματικ? με ταλαιπ?ρησαν απ?στευτα με την επαλ?θευση για πολλ?? μ?ρε? και με πολ? π?εση απ? εμ?να στο live chat . 1000 ?γγραφα και μπορε? να ε?ναι λ?γα . Προφαν?? πω? το ?καναν επ?τηδε? για του? δικο?? του? λ?γου? .

Mετα απ? τον γολγοθ? τη? επαλ?θευση? κατ?φερα σ?μερα να κ?νω το πρ?το α?τημα αν?ληψη? 600€ ελπ?ζω να π?νε ?λα καλ? .

ευτυχ?? ?χω καλ? δικηγ?ρο ?χω πολλ? στοιχε?α στα χ?ρια μου για αυτο?? ?πω? επ?ση? και πολ? καλ? γνωστ? στην ΕΕΕΠ τη? Ελλ?δα? .

του? ενημ?ρωσα για αυτ? και ε?μαι ?τοιμο? με την επ?μενη παρανομ?α ει? β?ρο? μου να κιν?σω διαδικασ?ε? που θα νομ?ζουν ?τι ε?ναι ψ?μα !! Ευτυχ?? δεν ?χω αν?γκη απ? χρ?ματα !

Dear Giannjz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal at Goldspin Casino and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

But it is not possible we play in many foreign casinos when we say we process the request in 72 h then this must be true they must meet the terms and conditions as we do as players. Anything less from my side or his side is illegal. And it is cheating and fraud. If we have to wait for 600 € 14 days I will have to wait a year to receive the full amount, you tell me?

Μα δεν ε?ναι δυνατ?ν πα?ζουμε σε πολλ? καζ?νο ξ?να ?ταν λ?με επεξεργαζ?μαστε το α?τημα σε 72 h τ?τε αυτ? πρ?πει να ισχ?ει πρ?πει να πληρο?ν του? ?ρου? και τι? προ?ποθ?σει? ?πω? Κ?νουμε κι εμε?? σαν πα?κτε?. ?,τι ?λλο λιγ?τερο απ? μερι?? μου ? μερι?? του ε?ναι παρ?νομο. Και τ?θεται εξαπ?τηση και απ?τη. Αν ε?ναι να περιμ?νουμε για 600 € 14 μ?ρε? θα πρ?πει να περιμ?νω ?να χρ?νο να λ?βω ?λο το ποσ? αυτ? μου λ?τε;

Dear Giannjz,

I have checked the casino's terms and conditions, and it seems you should be able to request up to 600€ daily:

8.2. The default minimal amount for withdrawal is EUR 10. The maximum daily/weekly default amounts allowed for withdrawals are as follows: €600 per day, €3,000 per week, €12,000 per month or the equivalent in other currencies.

We usually recommend waiting up to 2 weeks because there may be delays after the payment is processed by the casino, caused by third-party payment providers or generally by a high volume of withdrawal requests.

Dear Giannjz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening,

The deposits to my account are being disbursed, very slowly and after much struggle with my lawyer.

So, slowly, and so far, 20 days now, out of the €19,000, I have received €3,800.

Καλησπ?ρα ,

Οι καταθ?σει? στον λογαριασμ? μου διακπερεονονται , με πολ? αργο?? ρυθμο?? και ?πειτα απ? πολ? αγ?να με τον δικηγ?ρο μου .

αργα λοιπ?ν και προ? το παρ?ν 20 μ?ρε? τ?ρα απ τα 19.000€ ?χω λ?βει 3.800€

Dear Giannjz, do you have any further updates? Have you received any new withdrawals since your last message? Are there any requests pending in your account?

Good evening.. I am really experiencing a drama….. they keep canceling my withdrawals. While I make one request per day.. not only per day but I let 24 hours pass before proceeding to the next one… Exactly as they state in the terms and conditions

Conditions.. instead of receiving €3000 per week I receive €1200.00 and that too after a lot of pressure and many emails and a lot of time in live chat.

We have prepared a lawsuit with my lawyer, which will be against the Gold Spin casino, the Soft Genius company, but also in Cyprus where the payments are made. I'm still waiting a little, and then I will file lawsuits and lawsuits ... I have also appointed a lawyer in Curacao where they have their license and I will initiate a very bad process against them ... they have got involved with me because I don't need money, thank God, and I also have a relative who is an active politician in Greece in the New Democracy government. I will treat them badly ... I'm just saying, be patient.

Καλησπ?ρα .. πραγματικ? ζω ?να δρ?μα ….. μου ακυρ?νουν συν?χεια τι? αναλ?ψει? μου . Εν? κ?νω ?να α?τημα αν? ημ?ρα . ?χι μ?νο αν? ημ?ρα αλλ? αφ?νω να περ?σει και 24 ?ρο για να προβ? στο επ?μενο … ?πω? ακριβ?? αναφ?ρουν στου? ?ρου? και τι?

Προ?ποθ?σει?.. αντ? να λαμβ?νω 3000€ την εβδομ?δα λαμβ?νω 1200,00€ και μ?λιστα μετ? απ? πολ? π?εση και πολλ? email και πολ? χρ?νο στο live chat .

εχουμε ετοιμ?σει εξ?δικο με τον δικηγ?ρο μου , το οπο?ο θα ε?ναι προ? το καζ?νο gold spin , την εταιρ?α soft genius , αλλ? και στην Κ?προ που γ?νονται οι πληρωμ?? . Αφ?νω ακ?μη λ?γο , και μετ? θα κ?νω μην?σει? και αγωγ?? … ?χω επ?ση? διορ?σει δικηγ?ρο στο κουρασαο ?που ?χουν την ?δεια του? και θα του? κιν?σω πολ? ?σχημη διαδικασ?α … μαζ? μου ?χουν μπλ?ξει δι?τι δεν ?χω αν?γκη χρ?ματα δ?ξα το θε? , και επ?ση? ?χω συγγενικ? μου πρ?σωπο ενεργ? πολιτικ? στην Ελλ?δα στην κυβ?ρνηση Ν?α? δημοκρατ?α? . Θα του? π?ω ?σχημα … απλ? κ?νω λ?γο ακ?μη υπομον? .

Thank you very much, Giannjz, for your cooperation. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

I wish you could do something too.

μακαρι να μπορο?σατε να κ?νετε και εσε?? κ?τι

Dear Giannjz,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Goldspin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Giannjz,

is there any development? Have you received any of your funds?

Dear Giannjz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Giannjz,

is there any development? Have you received more funds from the casino?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.