K?ra Peter,
F?r att belysa saken ytterligare kommer vi att f?rklara situationen mer i detalj:
Spelaren fick 50 CHF som en bonus utan ins?ttning. Den maximala insatsen som till?ts enligt bonusvillkoren ?r 12 EUR (eller motsvarande i CHF) eller 5 % av den tilldelade bonusen - beroende p? vilket som ?r l?gst. I detta fall f?r spelaren placera insatser som inte ?verstiger 2,50 CHF.
Med detta sagt finner vi det n?dv?ndigt att n?mna att spelarens insatser under sina f?rsta 21 spel l?g i intervallet 50 CHF upp till 150 CHF. Efter att spelarens saldo ?kats med de h?gre insatserna ?ndrade de sin spelstrategi och s?nkte sin insats till 2,5 CHF – det maximala till?tna beloppet, vilket ytterligare indikerar att de var medvetna om bonusreglerna. ?ven om vi antar att spelaren inte var medveten om villkoren ?r det deras eget ansvar att bekanta sig med dem innan de anv?nder n?gon bonus.
Vi misst?nker ocks? att spelaren medvetet skickade otillr?ckliga sk?rmdumpar som d?ljer viktiga detaljer s?som deras spelhistorik. ?ven om dessa bilder st?der spelarens p?st?enden, verkar de avsiktligt utel?mna viktig information som beh?vs f?r en r?ttvis l?sning av detta fall. Dessutom visar de bifogade sk?rmdumparna att detta inte var f?rsta g?ngen de spelade i just den bonuskampanjen.
Med ovanst?ende sagt anser vi att de ?tg?rder som vidtagits ?r helt i linje med v?ra villkor.
Med v?nliga h?lsningar,
GrandWin Casino
Dear Peter,
To shed further light on the matter we are going to explain the situation in more detail:
The player received 50 CHF as a no deposit bonus. The maximum bet stake allowed as per the bonus Terms and Conditions is 12 EUR (or equivalent in CHF) or 5% of the awarded bonus - whichever is lower. In this case, the player is allowed to place bet stakes not higher than 2.50 CHF.
Having said that, we find it necessary to mention that the player’s bet stakes throughout his first 21 bets was in the range of 50 CHF up to 150 CHF. After the player's balance was increased by the higher stakes, they changed their betting strategy and lowered their wager to the 2.5 CHF - maximum permitted, which further indicating their awareness of the bonus rules. Even if we assume the player was not aware of the T&C's, it is their sole responsibility to get familiar with them prior to using any bonus.
We also suspect the player knowingly sent insufficient screenshots that hide important details such as their betting history. While these images support the player's claims, they appear to intentionally omit essential information needed for a fair resolution of this case. In addition, the provided screenshots highlight that this was not their first time playing in that specific bonus campaign.
Having stated the above, we believe that the measures which were taken are totally in line with our Terms and Conditions.
Kind regards,
GrandWin Casino
Automatiskt ?versatt:
