B?sta rile15 ,
Jag var i kontakt med kasinot nyligen, och det h?r ?r informationen jag har f?tt:
- Spelaren gjorde aldrig uttagsbeg?ran framg?ngsrikt
- Anv?ndarens senaste ins?ttning var 8/1/2023
- Efter den senaste ins?ttningen anv?ndes 7 gratis?tg?rder (bonusar utan ins?ttning) i rad, vilket ?r f?rbjudet enligt casinots regler och n?mns i varje mejl som spelaren fick fr?n casinot
- Verifiering kr?vdes inte eftersom endast australiensiska spelare beh?ver f?rse kasinot med sina dokument, medan det f?r andra sker genom en betalningsmetod
- Det ?terst?ende saldot ?r 123,73 AUD, men eftersom de omtvistade vinsterna kommer fr?n den 7:e raka bonusen utan ins?ttning utan att g?ra n?gon ins?ttning, ?r anv?ndaren inte kvalificerad f?r dem
- Det finns 2 alternativ f?r vad som kan g?ras med det ?terst?ende saldot - antingen att njuta av det och spela med det eller att beg?ra ett uttag som kommer att nekas
Detta ?r regeln som till?mpas i ditt fall (finns H?R ):
" Spelare kan inte l?sa in flera gratisbonusar i f?ljd. Om du har l?st in en No Deposit-bonus och d?refter erbjuds ytterligare en, m?ste en ins?ttning med riktiga pengar ha gjorts under tiden f?r att du ska vara ber?ttigad att ta ut den andra No Deposit-bonusen. "
S?, rile15, uppstod n?gra fr?gor.
Kan du bekr?fta punkterna ovan? Om n?got h?nde annorlunda, kan du s?tta det i perspektiv?
Finns det en chans att du kan skicka mig bevis p? kommunikationen d?r kasinot informerade dig om orsaken till din of?rm?ga att ta ut dina vinster - ditt hemland, som du p?stod?
Tyv?rr bekr?ftar sk?rmdumparna du tillhandah?llit tidigare kasinots p?st?enden och beslut.
Observera att om du lyckades vinna fr?n den 7:e bonusen utan ins?ttning utan att g?ra ins?ttningar f?re den sista, har du inte r?tt till de vinster som erh?llits p? ett s?dant s?tt.
Vi pratar om gratispengar som ges av casinot. Kasinon har r?tt att begr?nsa det som de anser l?mpligt, och vi accepterar det om det inte strider mot v?r Fair Gambling Codex eller policy. Det ?r en vanlig och branschstandardregel, och du gick med p? casinots regler under registreringen eller vid varje bonusanspr?k. Om spelare fick spela med bonusar utan ins?ttning som de ville, och de bara kunde vinna och ta ut vinster som samlats in fr?n dem, skulle det inte vara vettigt f?r onlinekasinon att tillhandah?lla sina tj?nster ?verhuvudtaget. Det kan inte fungera s?. D?rf?r, om spelare vill spela gratis och eventuellt ta ut n?gra vinster, i h?ndelse av bonusar utan ins?ttning, ?r de skyldiga att f?lja reglerna, vilket ?r f?rst?eligt.
Dear rile15,
I was in contact with the casino recently, and this is the information I have received:
- The player never made the withdrawal request successfully
- The user's last deposit was on 8/1/2023
- After the last deposit, 7 free actions (no-deposit bonuses) in a row were used, which is prohibited by the casino's rules and mentioned in each email that the player received from the casino
- Verification was not required because only Australian players need to provide the casino with their documents, while for others it takes place through a payment method
- The remaining balance is AUD123.73, but since the disputed winnings are from the 7th consecutive no-deposit bonus without making any deposit, the user is not eligible for them
- There are 2 options for what can be done with the remaining balance - either to enjoy it and play with it or to request a withdrawal which will be denied
This is the rule applied in your case (available HERE):
"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus."
So, rile15, a few questions arose.
Can you confirm the points stated above? If anything happened differently, can you put it in perspective?
Is there a chance you can send me proof of the communication in which the casino informed you about the reason for your inability to withdraw your winnings - your country of residence, as you claimed?
Unfortunately, the screenshots you provided earlier confirm the casino's claims and decision.
Please note that in case you managed to win from the 7th no-deposit bonus without depositing before the last one, you are not entitled to the winnings obtained in such a way.
We are talking about free money given by the casino. Casinos have the right to limit it as they see fit, and we accept it if it is not against our Fair Gambling Codex or policy. It is a common and industry-standard rule, and you agreed with the casino's rules during registration or upon each bonus claim. If players were allowed to play with no-deposit bonuses as they wanted, and they could only win and withdraw winnings accumulated from them, it would not make sense for online casinos to provide their services at all. It cannot work like that. Therefore, if players want to play for free and possibly withdraw some winnings, in case of no-deposit bonuses, they are obliged to comply with the rules, which is understandable.
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