K?ra georgios04,
Tack s? mycket f?r att du skickade in ditt klagom?l.
Jag beklagar att du har problem med din selfie-verifiering.
F?r att vi ska f?rst? situationen b?ttre, kan du g?rna meddela oss:
- Hur m?nga g?nger har du f?rs?kt skicka in din selfie och ditt ID?
- F?r du n?gra specifika felmeddelanden eller koder n?r din selfie avvisas?
- Har du provat n?gon alternativ belysning eller bakgrund n?r du tog bilden?
Kan du ocks? vidarebefordra selfies och alla relaterade sk?rmdumpar eller meddelanden fr?n casinots supportteam till [email protected] ?
F?r b?sta resultat n?r du tar en KYC-selfie:
- Anv?nd ett v?l upplyst omr?de med naturligt eller ljust, j?mnt ljus.
- H?ll ditt ID-kort mot ansiktet s? att b?da ?r fullt synliga och i fokus.
- Se till att den lilla texten p? ditt ID ?r l?sbar – undvik bl?ndning genom att vinkla ID-kortet n?got och h?lla handen stadig.
- Anv?nd den h?gsta uppl?sningsinst?llningen p? din kamera.
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Dear georgios04,
Thank you very much for submitting your complaint.
I’m sorry to hear about the problem you’re experiencing with your selfie verification.
To help us understand the situation better, could you please let us know:
- How many times have you attempted to submit your selfie and ID?
- Are you receiving any specific error messages or codes when your selfie is rejected?
- Have you tried any alternative lighting or backgrounds when taking the photo?
Could you also forward the selfies and any related screenshots or communications from the casino’s support team to [email protected]?
For best results when taking a KYC selfie:
- Use a well-lit area with natural or bright, even lighting.
- Hold your ID next to your face so both are fully visible and in focus.
- Make sure the small text on your ID is legible—avoid glare by angling the ID slightly and keeping your hand steady.
- Use the highest resolution setting on your camera.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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