I made a payout of 500 euros on 08/24/2020. On August 25th, 2020 I received the email that it had been transferred. Since then, nothing has arrived and some questions have been answered very cheekily. Statements like We are not to blame - ask your bank

Please help

Mfg Michael ***

Ich habe am 24.08.2020 eine Auszahlung in H?he von 500 Euro vorgenommen. Am 25.08.2020 kam die E-Mail das es überwiesen wurde. Seitdem ist nichts angekommen und auf Rückfragen wird teilweise sehr frech reagiert . Es kommen Aussagen wie Wir sind nicht schuld fragen Sie ihre Bank

Bitte um Hilfe

Mfg Michael ***

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that your withdrawal has been approved and processed, I truly believe it’s only a matter of time before you’ll receive your winnings. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello I have decided on the bank transfer which supposedly takes 3 to 5 working days

Until today nothing came

Transaction ID 430345751

Hallo ich habe mich für den banktransfer entschieden der angeblich 3 bis 5 Arbeitstage dauert

Bis heute kam nichts

Transaktions ID 430345751

Here is an example of the answers you get to questions

hier Mal ein Beispiel der antworten sie man auf nachfragen bekommt

Thank you very much, Michael, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will now wait a week if nothing happens until then I will take legal action

Ich warte jetzt noch eine Woche sollte bis dahin nichts passieren werde ich rechtliche Schritte einleiten

Hello Michael,

I am very sorry to hear about your problem.

I would like to invite Hopa Casino to join this conversation and give us an explanation of why Michael's withdrawal has been delayed.

That wouldn't be bad

Das w?re nicht schlecht

What happens if hopa Casino does not comment?

Was passiert wenn hopa Casino sich nicht ?u?ert ?

Here is the current correspondence

Hier der aktuelle Schriftverkehr

That came now

Das kam jetzt

Hello what happens if Hopa Casino does not comment

Hallo was passiert wenn hopa Casino Sicht nicht ?u?ert

We would like to ask the Hopa  Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.