K?ra mariospolyzos8,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du har problem med ditt uttag.
F?r att vi b?ttre ska f?rst? situationen och kunna kontakta casinot ? dina v?gnar, kan du f?rtydliga f?ljande:
- Vilken/vilka betalningsmetoder anv?nde du f?r din ins?ttning och f?r det beg?rda uttaget?
- Fanns det n?gon bonus n?r du gjorde din ins?ttning eller spelade – i s? fall, vilken typ av bonus och fanns det n?gra specifika villkor?
- Har ditt konto verifierats (KYC)? Om s? ?r fallet, n?r skickade du in dina dokument och blev de godk?nda?
- Om du har n?gra relevanta e-postmeddelanden, sk?rmdumpar eller chattranskript fr?n casinot, f?r du g?rna vidarebefordra dem till [email protected] .
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton. Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear mariospolyzos8,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with your withdrawal.
To help us better understand the situation and contact the casino on your behalf, could you please clarify the following:
- Which payment method(s) did you use for your deposit and for the requested withdrawal?
- Was there any bonus involved when you made your deposit or played—if so, what type of bonus and were there any specific conditions?
- Has your account been verified (KYC)? If so, when did you submit your documents and were they approved?
- If you have any relevant emails, screenshots, or chat transcripts from the casino, feel free to forward them to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Automatiskt ?versatt: