Initiated withdrawal request for $135.48 via Bitcoin 9/20. Inquired about it a few times and, after waiting a very long time for chat service, repeatedly told they were placing a "rush" on processing it and was told repeatedly I would be paid "the next day"...numerous times. Jack's Pay does not pay...

Dear Richard,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without active bonus? Have you received any funds in the past or this were your first withdrawal request?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Good morning Petronela. I have accumulated the winnings and made 22 deposits with this being my second withdrawal. The first withdrawal a couple of months ago was processed with relatively limited issues and the basic verification process. Absolutely nothing has changed....I claim match bonuses via Bitcoin and met playthrough requirements long ago...I am a stickler regarding terms and conditions in which I have not breached any. The funds are still "pending" and it's next to impossible to get a hold of anyone as they ignore my emails and rarely respond to my chat's (wait up to 30 minutes) and they are extremely short, vague, and rude in their responses. I have been told multiple times (going to place notes on financial department desk, send "hot" emails...etc...etc..and I will get paid first thing the next day)...nothing. "your withdrawal is pending"...reverse it now. 18 days....

It's a small amount but it really gets to me being taken advantage of like this and with it being a newer casino I'd rather never receive the funds in submitting a complaint to hopefully help persuade others to avoid this scamsite.

Reversible Withdrawals

You have pending withdrawals that can be reversed instead of depositing.

Any withdrawals listed below may be reversed and refunded back to your account.

Withdrawal of 135.48 on BITCOIN at 20-09-2020 16:13

REVERSE THIS WITHDRAWAL

Thank you very much, Richard, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Richard.

Thank you very much for sharing your negative experience with the JacksPay Casino. We will now try to get in touch with them.

Please, be aware that this casino has zombie (unresponsive) reputation on our website, but we will do our best to establish communication line with them.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Richard.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website.

Best regards, Jozef

www.kpvfaw.com