F?r vem det kan ber?ra har jag varit VIP-medlem p? jokaroomcasino sedan 18 september 2018 fram till idag. Jag har spenderat ?ver 21.438 dollar i ins?ttningar av r?a pengar. Jag har deponerat mer ?n 564 g?nger. Och jag har inga vinster. Som sagt, gl?m vinsten eftersom det ?r en del av verksamheten. Min fr?ga ?r att jokaroom casino ger villkor och villkor betr?ffande deras VIP-rum. Inte bara skulle de g?ra urs?kter som f?rh?llandet mellan ins?ttningar och bonus. vilket var under 10% f?rnekade de mig ocks? f?r n?gon cashback, inte ens 1%, de inkluderade inte mig i n?gra av VIP-inneslutningarna. ?ven om det i villkoren anges att om du s?tter in lojalt spendera mycket att du kommer att beviljas detta. Efter brott mot deras villkor och f?rh?llanden och d?lig behandling, brist p? vinnande och falsk reklam. Jag stod till slut upp f?r mig sj?lv, d? det h?r kasinot ?r v?ldigt skuggigt. De hade ingen ledning, juridiskt team eller ledning av verksamheten runt. Vip-v?rdarna s?ger 24/7 men de ?r kanske 2 timmar per dag. Handledarna l?tsas som om de ?r i m?te eller ?r upptagna. S? jag l?mnade ett klagom?l och jag informerade dem om att om de inte l?ser hur jag har behandlats, kommer jag att sluta deponera och inleda r?ttsliga f?rfaranden f?r f?rlust av pengar och brott mot villkoren, s? snart jag gjorde detta en handledare som inte har power beslutar alls omedelbart att st?nga mitt konto. utan mitt tillst?nd. Jag har f?rbisett villkoren i deras svarta och vita skrifter som bekr?ftar att kasinoavsnittet i avsnitt 2.1 har avbokat r?tten att st?nga ett kundkonto om de bryter fr?n 2.1.1 till 2.1.13. I dessa villkor finns det inget ?vertr?delse, eftersom jag har en medborgare i Australien och jag ?r en VIP-kund i ett f?retag som aldrig har ?sidosatt n?gra villkor och best?mmelser ang?ende regler och jag har all r?tt att n?rma sig r?ttsliga f?rfaranden om jag kanske tycker att det passar b?st . Men som ett f?retag och ett onlinekasino br?t de sina egna villkor och jag s?g till att bevara alla bevis. De sa fortfarande till mig "ledningen kommer att ha kontakt med dig". Som de ?r h?gre upp. Men det h?r ?r inte bra f?r mig. Hur kan en VIP-kund vara lojal spendera 5000 vissa m?nader spendera 21,5 k p? 10 m?naders ins?ttning ?ver 560 ins?ttningar. har inga vinster, ingen cashback 10% h?g satsning begr?nsad VIP-bonus och inga andra VIP-inkluderingar och har en handledare bryter villkoren och best?mmer att jag kommer att st?nga ditt konto. Jag fr?gade ocks? kundservice om de har en officiell licensoperat?r och de lj?g f?r mig och sa ja. ?terigen falsk reklam. ?ven n?r jag s?tter in m?ste jag s?tta in minst 20 AUD och alla andra i klagom?len eller recensionerna har uppgivit dess $ 10 aud. s? du ser att behandlingen har varit den v?rsta i sitt slag. Jag har haft n?gra hemska upplevelser med kasinon under ?ren och n?gra bra. men detta ?r ?verl?gset det v?rsta. Jag har alltid varit en VIP-medlem p? varje kasino jag loggar in med och bryter aldrig och villkor accepterar alltid l?ga bonusar. men tillr?ckligt ?r tillr?ckligt. Jag hoppas att du kommer att hj?lpa mig med den h?r fr?gan eftersom det ?r or?ttvist att kasinon kan g?ra n?got s?dant s?rskilt f?r en kund av min kaliber som inte har f?tt en enda cent som har dragits tillbaka fr?n dem eller 1% cashback. Tack h?rni.
To whom it may concern, I have been a vip member at the jokaroom casino since 18th of September 2018 until today. I have spent over $21.438 in raw money deposits. I have deposited over 564 times. And I have no winnings. That being said, forget the winnings as that is part of the business. My issue is, jokaroom casino provides terms and conditons regarding their vip room. Not only would they make excuses up such as deposit to bonus ratio. which was under 10% they also denied me of any cashback not even 1% they did not include me in any of the vip inclusions. even though in the terms and condition its stated that if you deposit stay loyal spend a lot that you will be granted this. After breaching their terms and conditons and poor treatment, lack of winning and false advertising. I finally stood up for myself, at the time as this casino is very shady. They had no management, legal team or management of operations around. The vip hosts say 24/7 but they are around maybe 2 hours per day. The supervisors pretend they are in meeting or busy. So I made a complaint and I informed them that if they dont resolve how ive been treated, im going to stop depositing and start legal proceedings for loss of money and breach of terms and conditions, as soon as I did this a supervisor who has no power at all instantly decides to close my account. without my permission. I overlooked the terms and conditions in their black and white writing confirming that in section 2.1 account cancellations the casino has the right to close a customers account if they breach from 2.1.1 to 2.1.13. In these terms there is no breach, as I have a citizen of Australia and I am a vip customer of a business that ive never breach any terms and conditons regarding rules and I have every right to approach legal proceeding if I may think this fits best. However as a company and an online casino, they breached their own terms and conditions and I made sure to keep all evidence. They kept telling me "management will be in contact with you". As they are higher up. But this is not good enough for me. How can a vip customer be loyal spend 5000 some months spend 21.5 k in 10 months deposit over 560 deposits. have no winnings, no cashback 10% high wagering limited vip bonus and no other vip inclusions and have a supervisor breach the terms and decide I will close your account. I also asked customer service if they have an official license operator and they lied to me and said yes. Once again false advertising. Also when I deposit I must deposit a minimum of 20 AUD and everyone else in the complaints or reviews have stated its $ 10 aud. so you see the treatment has been the worst of its kind. I have had some horrible experiences with casinos over the years and some good. but this is by far the worst. I have always been a vip member at every casino I sign with and never breach and terms and conditions always accept low bonuses. but enough is enough. I hope you will help me with this issue as its unfair that casinos can do such a thing especially to a customer of my caliber that has not had one single cent withdrawn from them or 1% cashback. Thanks guys.
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