Joya, efter en ny l?sning ins?g jag en punkt som jag missat tidigare, jag ?r v?ldigt ledsen.
"Deklarationen och varningen"
Jag deklarerade det, l?t oss nu analysera deklarationen, f?r det ?r det enda s?ttet att f?rst? det ??
1-Jag gick sj?lv till supporten f?r 2/3 m?nader sedan f?r att fr?ga om villkoren f?r uttag.
2-Assistentens svar var att de hade ?ndrat det till bonussaldo.
Till vilket jag klagade f?r att det stod att det var en riktig balansg?ng.
3-Jag bad om att f? fullt betalt
Och jag hotade att komma hit till kasinogurun om det inte gjordes, och vid behov lovade jag att l?mna programmet.
4-Han skickade ett mejl till mig f?r att klarg?ra saken och sa att han inte kunde g?ra n?got.
5- Jag skickade mejlet om att jag skulle komma hit om jag inte fick betalt, dit de sa ?t mig att g? till chatten igen eftersom de inte visste vad det handlade om.
6- Jag gick till chatten igen och assistenten, efter att jag f?rklarat problemet, sa att det var ett misstag fr?n hennes kollegas sida och att det var det verkliga saldot och att jag kunde ta ut pengarna fr?n lojalitetsprogrammet och forts?tta anv?nda dem utan problem.
Jag fr?gade mer ?n en g?ng och skickade sk?rmdumparna av samtalet, och ?terigen fick jag veta att det verkligen var ett misstag fr?n kollegans sida.
Som sagt, jag trodde verkligen att det var ett misstag fr?n supportens sida, f?r det var vad du sa till mig.
S? du f?rs?kte lura mig redan fr?n b?rjan genom att ber?tta att jag bara kunde ta ut 50 euro som bonus n?r jag fyllde p? och k?pte ett riktigt saldo?
S? jag skulle vilja anv?nda denna "varning" som ett bevis p? att joya helt enkelt har d?liga avsikter, f?r dagen efter f?rklarade den att assistenten hade gjort ett misstag och att jag kunde forts?tta
Nu st?r det att jag blev varnad.
Med andra ord, "misstaget" var mer som det f?rsta f?rs?ket att till?gna sig mitt kontosaldo, nu f?rst?r jag ?? .
Jag borde egentligen ha l?mnat programmet och gjort mitt, men nu har jag f?tt h?ra att det var ett totalt misstag och att jag kan forts?tta utan problem.
Jag skulle vilja be casinoguru om mailadressen d?r jag kan ge bevis p? detta, jag har alla konversationer och mejl fr?n joya
som s?ger att det var ett misstag av assistenten och allt ?r bra med mitt konto och att jag kan anv?nda programmet utan problem.
(Jag kan inte ladda upp det h?r)
Med v?nlig h?lsning
Joya, after a new reading, I realized a point that I missed before, I'm very sorry.
"The declaration and warning"
I did declare that, now let's analyze the declaration, because that's the only way to understand it ??
1-I myself went to support 2/3 months ago to ask about the terms of withdrawal.
2-The assistant's reply was that they had changed it to bonus balance.
To which I complained because it was stated that it was a real balance.
3-I asked to be paid in full
And I threatened to come here to the casino guru if it wasn't done, and if necessary I pledged to leave the program.
4-He sent me an email to clarify the matter and said there was nothing he could do.
5- I sent the email stating that I would come here if I didn't get paid, to which they told me to go to the chat again because they didn't know what it was about.
6- I went to the chat again and the assistant, after I explained the problem, said that it had been a mistake on her colleague's part and that it was the real balance and that I could withdraw the money from the loyalty program and continue to use it without any problem.
I asked more than once, and sent the screenshots of the conversation, and again I was told that it was indeed a mistake on the part of the colleague.
That said, I really thought it was a mistake on the part of support, because that's what you told me.
So you tried to trick me right from the start by telling me that I could only withdraw 50 euros as a bonus when I topped up and bought a real balance?
So I would like to use this "warning" as proof that joya simply has bad intentions, because the next day it declared that the assistant had made a mistake and that I could continue
Now it says I was warned.
In other words, the "mistake" was more like the first attempt to appropriate my account balance, now I understand ?? .
I really should have left the program and done my part, but now I've been told that it was a total mistake and that I can continue without any problem.
I would like to ask casino guru for the email address where I can provide proof of this, I have all the conversations and email from joya
which states that it was a mistake by the assistant and everything is fine with my account and that I can use the program without a problem.
(I can't upload it here)
Best regards
Joya após uma nova leitura, percebi um ponto que me passou antes pe?o imensa desculpa.
"A declara??o e aviso"
Eu declarei isso sim, agora vamos analisar a declara??o, pois só assim e possível entender a mesma ??
1-Eu próprio fui ao suporte a 2/3 meses perguntar os termos de retirada.
2-A resposta da assistente foi que mudaram para saldo b?nus.
Ao qual eu reclamei pois estava declarado que era saldo real.
3-E pedi pra ser pago tudo na totalidade
E ameacei vir aqui ao casino guru caso n fosse feito, e se necessário eu me comprometi a afastar do programa.
4-Mandou me enviar email para esclarecer o assunto que nada podia fazer.
5- enviei o email onde expus que vinha aqui caso n fosse pago,ao qual me mandaram ir novamente ao chat que n?o sabiam do que se tratava.
6- dirigi me novamente ao chat e a assistente depois de eu expor o problema disse que tinha sido um erro por parte da colega e que era a saldo real e que podia retirar o dinheiro do programa de lealdade e continuar a usar o mesmo sem qualquer problema.
Eu perguntei mais que uma vez, e mandei os prints da conversa, e novamente me disseram que foi realmente um erro da colega.
Posto isto eu de verdade pensei que era um erro da parte do suporte, porque foi o que vocês me disseram.
Ent?o vocês tentaram me burlar logo de início dizendo me que só podia levantar 50 euros a b?nus quando carreguei e comprei a saldo real?
Ent?o gostaria de usar esse "aviso" como prova de que a joya simplesmente tem mas inten??es, pois dia seguinte declarou como engano da assistente e que poderia continuar
Agora diz que fui avisado.
Ou seja o " engano" foi mais a primeira tentativa de se apropriar do meu saldo na conta , agora entendo ?? .
Eu teria realmente saído do programa, e cumprido a minha parte, agora disseram me que foi um total engano e que podia continuar sem problema.
Gostaria de pedir o email ao casino guru para onde posso fornecer as provas do mesmo, tenho todas as conversas e email da joya
Onde afirma que foi um erro da assistente e está tudo bem com a minha conta e que posso usar o programa sem problema.
( N?o estou a conseguir o upload aqui)
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