K?ra Tavooandres7,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du inte hade en bra upplevelse med bonuserbjudandet p? casinot.
F?r att b?ttre bed?ma situationen och avg?ra om bonusvillkoren var or?ttvisa eller vilseledande ber vi dig att l?mna n?gra ytterligare uppgifter:
- Vilket var det exakta datumet f?r din ins?ttning och n?r loggade du senast in innan du uppt?ckte att ditt saldo var borta?
- Har du f?tt n?gon kommunikation fr?n casinot ang?ende bonusens utg?ngsdatum eller oms?ttningskrav? Om s? ?r fallet, v?nligen vidarebefordra den till [email protected] .
- Kan du dela de fullst?ndiga villkoren f?r bonusen vid din ins?ttning, om s?dana finns, eller ber?tta exakt var du hittade dem?
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Dear Tavooandres7,
Thank you very much for submitting your complaint. I’m sorry to hear about your disappointing experience with the bonus offer at the casino.
To better assess the situation and determine whether the bonus conditions were unfair or misleading, we kindly ask you to provide a few additional details:
- What was the exact date of your deposit and when did you last log in before discovering your balance was gone?
- Did you receive any communication from the casino regarding bonus expiration or rollover requirements? If so, please forward it to [email protected].
- Could you share the full terms of the bonus at the time of your deposit, if available, or let us know where exactly you found them?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Redigerad av en administrat?r p? Casino Guru
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