K?ra genevieveseguin23,
Jag tog kontakt med casinot via Skype, och de har unders?kt situationen. De har bett mig att posta f?ljande svar fr?n dem, eftersom de p? grund av tekniska sv?righeter inte kan l?gga upp det sj?lva:
"Hej genevieveseguin23,
F?rst och fr?mst vill vi be om urs?kt till dig f?r de besv?r som ?rendet orsakar.
Efter att ha granskat situationen noggrant, har vi verkligen noterat att den f?rsta ins?ttningen p? $500 som du gjorde strax innan den andra krediterades med en f?rdr?jning, vilket ledde till att pengarna krediterades till ditt saldo medan du satsade p? spelen.
Med ovanst?ende i ?tanke ?r det helt klart att den extra $500 ins?ttningen borde ha returnerats till dig vid utbetalningen, och som s?dan har vi returnerat $500 till ditt konto.
Vi ber dig v?nligen att logga in s? fort som m?jligt och beg?ra utbetalningen till ditt f?redragna bankkonto, och du kan kontakta v?rt supportteam p? chatten efter att ha gjort det f?r att s?kerst?lla att betalningen sker p? kortast m?jliga tid.
Vi kommer ocks? att ta till oss din feedback f?r att f?rb?ttra v?r process f?r att s? mycket som m?jligt undvika att situationer som denna uppst?r i framtiden.
Kontakta oss g?rna om du har ytterligare fr?gor.
Tack f?r ditt t?lamod i denna fr?ga och tack ?n en g?ng v?r djupaste urs?kt f?r besv?ret.
v?nliga h?lsningar
JustCasino.com Team"
Kasinot har uppgett att pengarna har ?terf?rts till ditt konto, kan du bekr?fta att ?rendet nu ?r l?st?
V?nliga H?lsningar,
Adam
Dear genevieveseguin23,
I made contact with the casino via Skype, and they have investigated the situation. They have asked me to post the following response from them, as due to technical difficulties they are unable to post it themselves:
"Hi genevieveseguin23,
First and foremost, we would like to present our apologies to you for the inconvenience caused by the matter.
Having thoroughly reviewed the situation, we have indeed noted that the first deposit for $500 that you had initiated shortly before the second one was credited with a delay, which led to the funds being credited to your balance whilst you were betting on the games.
With the above in mind, it is absolutely clear that the extra $500 deposit should have been returned to you upon settlement of the cashout, and as such we have returned $500 to your account.
We would kindly ask you to login at your earliest convenience and request the cashout to your preferred bank account, and you may reach out to our support team on chat after doing so in order to ensure the payment is issued in the shortest possible time.
We will also take onboard your feedback to improve our process in order to avoid as much as possible situations such as this from occurring in the future.
Please feel free to reach out to us should you have any further questions.
Thank you for your patience in this matter and once again please accept our deepest apologies for the inconvenience.
Best regards
JustCasino.com Team"
The casino has stated that the funds have been returned to your account, can you please confirm that the matter has now been resolved?
Kind regards,
Adam
Redigerad av en administrat?r p? Casino Guru
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