Din anv?ndning av v?ra webbplatser/tj?nster utg?r ditt samtycke till v?ra cookies.L?s merGodk?nn
HemKlagom?lK8 Casino - Spelaren upplever spelfel och brist p? krediter.
K8 Casino - Spelaren upplever spelfel och brist p? krediter.
Automatiskt ?versatt:
Svarta po?ng: 166
Belopp:
￥30 000
K8 Casino
S?kerhetsindex:H?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Japan had encountered a technical issue with the Pachinko game Garo: Fang of God FINAL at an online casino. The game had malfunctioned during the bonus round and despite the casino's customer service acknowledging the issue, the game had been returned in 'Rush' mode instead of the promised bonus mode. The player claimed this malfunction resulted in a financial loss as their credits did not increase as they should have in bonus mode. Despite the player's efforts to resolve the issue with the casino, the casino did not cooperate with the Complaints Team. As a result, the case had been closed as unresolved.
Spelaren fr?n Japan hade st?tt p? ett tekniskt problem med Pachinko-spelet Garo: Fang of God FINAL p? ett online casino. Spelet hade inte fungerat korrekt under bonusrundan och trots att casinots kundtj?nst bekr?ftade problemet hade spelet returnerats i "Rush"-l?ge ist?llet f?r det utlovade bonusl?get. Spelaren h?vdade att detta fel resulterade i en ekonomisk f?rlust eftersom deras krediter inte ?kade som de borde ha gjort i bonusl?get. Trots spelarens f?rs?k att l?sa problemet med casinot samarbetade casinot inte med klagom?lsteamet. Som ett resultat avslutades ?rendet som ol?st.
N?r du spelade Garo: Fang of God FINAL p? pachinko-maskinen, fungerade maskinen fel under bonusrundan. Omg?ngen gick fram?t, men jag fick inga betalningar. Under min f?rfr?gan till supportjourlinjen ?vergick den aggressivt till "Rush"-l?ge och slutade fungera. Min kredit ?kade inte fr?n bonus till "Rush", vilket indikerar att felet b?rjade under bonusrundan.
N?r jag kontaktade supportjouren bekr?ftade de att det var ett maskinfel. De f?rs?krade mig att de skulle utf?ra systemunderh?ll och l?mna tillbaka spelet till mig i bonusl?ge.
Idag fick jag ett samtal fr?n supportteamet. Jag fick veta att ist?llet f?r det utlovade bonusl?get skulle mitt spel returneras till mig i "Rush"-l?ge utan bonus.
Supportteamet h?vdade att orsaken till problemet var att jag hade st?llt in maskinen p? autol?ge (automatisk AV), vilket strider mot verkligheten. Som visas p? bilden f?rblev autol?get i P?-status (automatiskt P?).
Jag har inte f?tt n?gra krediter trots felet som intr?ffade under bonusrundan.
Responsen har varit mindre ?n jag f?rv?ntade mig fr?n ett licensierat f?retag, och jag hoppas att n?got kan g?ras ?t detta.
? Under bonusomg?ngen - omg?ng 4 (automatisk P?)
? Under bonusomg?ngen - omg?ng 12 (automatisk P?)
Ingen ?kning av krediten
? Tvingad att ?terg? till "Rush"-l?ge (automatisk P?)
Ingen ?kning av krediten efter bonusfasen
While playing Garo: Fang of God FINAL on the pachinko machine, the machine malfunctioned during the bonus round. The round was progressing, but I did not receive any payments. During my inquiry to the support hotline, it aggressively transitioned to 'Rush' mode and stopped functioning. My credit did not increase from bonus to 'Rush', indicating that the malfunction started during the bonus round.
When I contacted the support hotline, they confirmed it was a machine malfunction. They assured me they would perform system maintenance and return the game to me in bonus mode.
Today, I received a call from the support team. I was informed that instead of the promised bonus mode, my game would be returned to me in 'Rush' mode without bonus.
The support team argued that the cause of the problem was that I had set the machine to auto mode (automatic OFF), which is contrary to reality. As shown in the photo, the auto mode remained in ON status (automatic ON).
I haven't gained any credits despite the malfunction occurring during the bonus round.
The response has been less than I would expect from a licensed enterprise, and I hope something can be done about this.
? During the bonus round - round 4 (automatic ON)
? During the bonus round - round 12 (automatic ON)
Tack s? mycket f?r att du skickade in ditt klagom?l och jag ?r verkligen ledsen att h?ra om ditt problem med K8 Casino JP. Till?t mig att st?lla n?gra fler fr?gor till dig innan vi g?r vidare.
Kan du sn?lla meddela om det finns n?gon spellogg som skulle visa vad statusen f?r ditt spel var n?r felet intr?ffade och kort d?refter? Vad ?r egentligen skillnaden i bonus- eller rusningsl?ge? Har detta orsakat n?gon ekonomisk f?rlust f?r ditt saldo med riktiga pengar? N?r pratade du med casinot senast och vad handlade det om?
Ser fram emot ditt svar.
H?lsningar,
Nick
Hello vvkazvv,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with K8 Casino JP. Please allow me to ask you a few more question before we would move forward.
Could you please advise if there is any game log which would show what was the status of your game when the error happen and soon after? What exactly is the difference in bonus or rush mode? Does this caused any financial loss to your real money balance? When was the last time you spoke to the casino and what was it about?
F1.Vad ?r skillnaden mellan bonusl?ge och rusningsl?ge?
A1. Krediter kommer att ?kas i bonusl?ge. I rusl?ge kommer bonusl?get att dras med h?gre sannolikhet ?n vanligt.
Q2. Medf?rde detta n?gon ekonomisk f?rlust f?r ditt saldo med riktiga pengar?
A2. Normalt b?r dina krediter ?ka med 1630 x 17,4 yen = 28362 yen tills bonusl?get tar slut. Men som visas i sk?rmdumpen ovan h?jdes inte krediterna i bonusl?ge p? grund av ett maskinfel. Ut?ver det blev jag ombedd att anv?nda mina krediter f?r att k?ra maskinen efter att underh?llet var klart, s? jag investerade 17 000 yen, men det gick inte i bonusl?ge.
Q3. N?r pratade du med ett kasino senast?
A3. Ig?r (cirka 11:30 den 8 januari 2024).
Q4. Och vad var inneh?llet?
A4. Jag fick h?ra, ``Anledningen till att dina krediter inte ?kade i bonusl?ge ?r att du st?ngde av den automatiskt. N?r jag h?mtade maskinen satt den fast i lotteril?ge, s? jag kommer att returnera den i lotteril?ge.'' Ta.
Som detaljerna i misslyckandet
① Krediterna ?kar inte under bonusl?get
② Bonusrundan forts?tter ?ven om krediterna inte ?kar och tvingas avslutas.
③ Tvingad ?verg?ng till lotteril?ge under supportf?rfr?gan.
Eftersom maskinteamet ?terst?llde maskinen vid punkt 3, h?vdar K8 att "den ?tervunna maskinen var i lotteril?ge."
Men som du kan se p? sk?rmdumpen ?r det tydligt att krediterna inte ?kar i bonusl?ge, och den ?r fortfarande inst?lld p? "auto-on", s? min operation ?r inte orsaken.
Var god bekr?fta.
Nick
First of all, thank you for your reply.
We will answer your questions inline.
Q1.What is the difference between bonus mode and rush mode?
A1. Credits will be increased in bonus mode. In rush mode, bonus mode will be drawn at a higher probability than usual.
Q2. Did this cause any financial loss to your real money balance?
A2. Normally, your credits should increase by 1630 x 17.4 yen = 28362 yen until the bonus mode ends. However, as shown in the screenshot above, credits were not increased in bonus mode due to a machine failure. On top of that, I was asked to use my credits to run the machine after the maintenance was completed, so I invested 17,000 yen, but it didn't go into bonus mode.
Q3. When was the last time you spoke to a casino?
A3. Yesterday (around 11:30 on January 8, 2024).
Q4. Also, what was the content?
A4. I was told, ``The reason your credits did not increase in bonus mode is because you turned it off automatically.When I collected the machine, it was stuck in lottery mode, so I will return it in lottery mode.'' Ta.
As the details of the failure
① Credits do not increase during bonus mode
② The bonus round continues even though the credits do not increase and is forced to end.
③ Forced transition to lottery mode during support inquiry.
Since the machine team recovered the machine at point 3, K8 claims that ``the recovered machine was in lottery mode.''
However, as you can see in the screenshot, it is clear that the credits are not increasing in bonus mode, and it is still set to "auto-on", so my operation is not the cause.
F1.Vad ?r skillnaden mellan bonusl?ge och rusningsl?ge?
A1. Krediter kommer att ?kas i bonusl?ge. I rusl?ge kommer bonusl?get att dras med h?gre sannolikhet ?n vanligt.
Q2. Medf?rde detta n?gon ekonomisk f?rlust f?r ditt saldo med riktiga pengar?
A2. Normalt b?r dina krediter ?ka med 1630 x 17,4 yen = 28362 yen tills bonusl?get tar slut. Men som visas i sk?rmdumpen ovan h?jdes inte krediterna i bonusl?ge p? grund av ett maskinfel. Ut?ver det blev jag ombedd att anv?nda mina krediter f?r att k?ra maskinen efter att underh?llet var klart, s? jag investerade 17 000 yen, men det gick inte i bonusl?ge.
Q3. N?r pratade du med ett kasino senast?
A3. Ig?r (cirka 11:30 den 8 januari 2024).
Q4. Och vad var inneh?llet?
A4. Jag fick h?ra, ``Anledningen till att dina krediter inte ?kade i bonusl?ge var att du st?ngde av den automatiskt. N?r jag h?mtade maskinen satt den fast i lotteril?ge, s? jag kommer att returnera den i lotteril?ge.'' Ta.
Som detaljerna i misslyckandet
① Krediterna ?kar inte under bonusl?get
② Bonusrundan forts?tter ?ven om krediterna inte ?kar och tvingas avslutas.
③ Tvingad ?verg?ng till lotteril?ge under supportf?rfr?gan.
Eftersom maskinteamet ?terst?llde maskinen vid punkt 3, h?vdar K8 att "den ?tervunna maskinen var i lotteril?ge."
Men som du kan se p? sk?rmdumpen ?r det tydligt att krediterna inte ?kar i bonusl?ge, och den ?r fortfarande inst?lld p? "auto-on", s? min operation ?r inte orsaken.
Vad syftar "spelloggen som visar spelets status n?r ett fel intr?ffar och omedelbart efter" i din fr?ga?
Om du menar kredit, skriv f?ljande.
Bonusen p? denna maskin ?kar med 28 362 yen minst en g?ng. Siffrorna 1044 yen och 552 yen ?r om?jliga.
?ven om det ?r en japansk sida, bifogas webbadressen till tillverkarens information nedan. Du kan f? 1630 till 2030 bollar i minst ett bonusl?ge. Varje boll kostar 17,4 yen, s? multiplicera antalet bollar med 17,4 yen. Minimibeloppet kommer att vara 28 362 yen.
https://p-town.dmm.com/machines/169
Var god bekr?fta.
Nick
First of all, thank you for your reply.
We will answer your questions inline.
Q1.What is the difference between bonus mode and rush mode?
A1. Credits will be increased in bonus mode. In rush mode, bonus mode will be drawn at a higher probability than usual.
Q2. Did this cause any financial loss to your real money balance?
A2. Normally, your credits should increase by 1630 x 17.4 yen = 28362 yen until the bonus mode ends. However, as shown in the screenshot above, credits were not increased in bonus mode due to a machine failure. On top of that, I was asked to use my credits to run the machine after the maintenance was completed, so I invested 17,000 yen, but it didn't go into bonus mode.
Q3. When was the last time you spoke to a casino?
A3. Yesterday (around 11:30 on January 8, 2024).
Q4. Also, what was the content?
A4. I was told, ``The reason your credits did not increase in bonus mode was because you turned it off automatically.When I collected the machine, it was stuck in lottery mode, so I will return it in lottery mode.'' Ta.
As the details of the failure
① Credits do not increase during bonus mode
② The bonus round continues even though the credits do not increase and is forced to end.
③ Forced transition to lottery mode during support inquiry.
Since the machine team recovered the machine at point 3, K8 claims that ``the recovered machine was in lottery mode.''
However, as you can see in the screenshot, it is clear that the credits are not increasing in bonus mode, and it is still set to "auto-on", so my operation is not the cause.
What does the "game log that shows the status of the game when an error occurs and immediately after" refer to in your question?
If you mean credit, please write the following.
The bonus on this machine increases by 28,362 yen at least once. The numbers 1044 yen and 552 yen are impossible.
Although it is a Japanese site, the URL for the manufacturer information is attached below. You can get 1630 to 2030 balls in at least one bonus mode. Each ball costs 17.4 yen, so multiply the number of balls by 17.4 yen. The minimum amount will be 28,362 yen.
Tack vvkazvv f?r all information som ges. Jag kommer nu att vidarebefordra ditt klagom?l till min kollega Matej ( [email protected] ) som kommer att hj?lpa dig fr?n och med nu.
?nskar dig lycka till med att l?sa det.
H?lsningar,
Nick
Thank you vvkazvv for all the information provided. I will now forward your complaint to my colleague Matej ([email protected]) who will be assisting you from now on.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Tyv?rr, utan samarbete fr?n casinot, kan vi inte g? vidare. Som ett resultat av detta st?nger vi detta ?rende som ol?st (ingen reaktion fr?n kasinot). F?rhoppningsvis ?r denna status bara tillf?llig, och kasinot kommer att ?teruppta fallet n?r de har samlat in alla n?dv?ndiga bevis. Jag ?r ledsen att vi inte kunde hj?lpa dig mer.
Dear vvkazvv,
Unfortunately, without cooperation from the casino, we are unable to move forward. As a result, we are closing this case as unresolved (no reaction from casino). Hopefully, this status is only temporary, and the casino will reopen the case once they have gathered all the necessary evidence. I am sorry that we were unable to help you more.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
