hi, I have requested 18000kr for payment, at 23 I was logged in to my karamba account, and it said that it is approved, so ready for payment, but I have tried to log in later, it says denied access without notice or email, all under their casinos, what's the reason, just thought it's weird after reading reviews on casino guru and trust pilot, have in an explanation of it thank you?

hej ,jeg har anmodet om 18000kr til udbetaling ,kl.23 var jeg logget ind p? min karamba konto ,og der stod at den er godkendt ,als? klare til udbetaling ,men jeg har pr?vet at logge ind sener s? st?r der n?gtet adgang uden varsel eller e-mail ,samtlige under deres casinoer ,hvad skyldes det ,syntes bare det er m?rkeligt efter jeg har l?st anmeldelser p? casino guru og trust pilot ,har i en forklaring p? det tak?

Dear omrankamelmerhi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi petronela I have got my money but I still do not log in and yes my account has been verified since 2017 it has everything it needs from me of documents .it is always something that I have got it 18000, no live support answer not on email for 5 day it just seemed weird, and thanks to the casino guru.

Hej petronela jeg har f?et min penge men jeg stadig ikke logge ind ,og ja min konto er verificeret siden 2017 det har alt hvad det skal brug fra mig af dokumenter .det er altid noget at jeg har f?et det 18000 ,ikke noget live support svar ikke p? e-mail i 5 dag syntes det bare m?rkelig ,og tak til casino guru .

Do I understand correctly that all the funds have been paid already and no winnings are being held by the casino, even if the account remains blocked?

Yes, I've got everything paid out, but still excluded

Ja ,jeg har f?et alt udbetalt ,men stadig udlukket

Please understand that we can’t punish the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I?could be of more help. Thank you in advance for your reply and understanding.

Dear omrankamelmerhi,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I?could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.