I have been waiting since Mar. 1 for the casino to process my withdrawal. I've followed up twice and was told they would look into it, but they have not provided me with any other information. Given that it has now been 2 weeks, I am concerned.

Hello zt4rjmx475,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, thank you for your response.

My account is verified - I've successfully made a withdrawal from this casino in the past. My winnings were not with bonus funds. The last time I communicated with them was yesterday - they said they would review further but could not provide any other information.

Thank you

Thank you zt4rjmx475 for all the information provided so far. I will now forward your complaint to my colleague Mirka ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear zt4rjmx475,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kingmaker Casino representative to join this conversation.

Dear Kingmaker Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello zt4rjmx475,

We are sorry to hear about for your experience.  

As per checking your account we can see most of the withdrawal request was cancelled and played away. And one the withdrawal request was processed and sent from our side on March 18th, 2025 after the verification was

completed on March 16th, 2025.

Currently, we do not see any pending withdrawal request or balance in your account.

Please let us know if you need any help.

Our team wishes you all the best for your future activities!

Best regards,

Kingmaker team.

Dear zt4rjmx475,

Could you please confirm, that you have receive the mentioned withdrawal, and played through the rest of the money?

Thank you.

Dear zt4rjmx475,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.