K?ra CasinoGuru och Andre,
Tack f?r att du uppm?rksammar oss p? detta och f?r att du ger oss m?jlighet att klarg?ra situationen.
P? Kyngs ?r vi engagerade i att tillhandah?lla en s?ker, r?ttvis och trevlig spelmilj? f?r alla v?ra spelare. En del av detta ?tagande inkluderar strikt efterlevnad av verifieringsprocesser f?r att s?kerst?lla s?kerheten p? v?r plattform, f?rhindra bedr?gerier och f?lja lagstadgade krav.
Efter att ha granskat ?rendet vill vi dela med oss ??av f?ljande:
- Spelaren registrerade sig ursprungligen med en adress som inte kunde verifieras med de tillhandah?llna dokumenten.
- Under verifieringsprocessen l?mnade spelaren flera olika f?rtydliganden ang?ende adressen som anv?ndes vid registreringen, vilket ledde till ytterligare beg?randen om dokument f?r att s?kerst?lla att informationen var korrekt och aktuell.
- Vissa av de dokument som tillhandah?lls under verifieringsprocessen var otillr?ckliga p? grund av att viktiga uppgifter saknades (som kontoinnehavarens namn), l?g kvalitet eller att de verkade vara ?ndrade. Av s?kerhets- och regulatoriska sk?l kr?vde vi originaldokument av h?g kvalitet f?r att bekr?fta spelarens identitet och bos?ttning.
- Som en del av en ut?kad verifieringsprocedur ombads spelaren ocks? att skicka in en selfie med sitt ID och ett dokument som bekr?ftade deras adress, vilket de s? sm?ningom tillhandah?ll p? ett tillfredsst?llande s?tt.
Vi uppskattar spelarens samarbete och t?lamod under hela processen. Vi ?r medvetna om att verifieringen tog l?ngre tid ?n vanligt p? grund av de m?nga f?rtydligandena och behovet av fullst?ndig, autentisk dokumentation.
Ang?ende uttagsgr?nserna:
- Som tydligt anges i v?ra villkor varierar uttagsgr?nserna beroende p? spelarens VIP-niv?.
- Tyv?rr till?mpas dessa gr?nser konsekvent f?r alla spelare och kan inte justeras eller kringg?s individuellt, inte ens vid betydande vinster.
- Spelaren kan forts?tta att g?ra regelbundna uttag upp till det maximala beloppet som till?ts enligt deras nuvarande VIP-status.
P? Kyngs v?rdes?tter vi v?ra spelare djupt och str?var efter att uppr?tth?lla h?gsta m?jliga standard f?r integritet, s?kerhet och efterlevnad. V?ra verifieringsprocedurer ?r utformade inte bara f?r att skydda casinot utan ocks? f?r att skydda spelarnas konton och s?kerst?lla att vinster betalas ut till r?tt personer.
Under hela verifieringsprocessen var v?rt team tillg?ngligt f?r att hj?lpa spelaren och gav kontinuerligt st?d f?r att s?kerst?lla att han fick all n?dv?ndig v?gledning och hj?lp.
Vi kan med gl?dje bekr?fta att spelarens verifiering nu har slutf?rts. Spelaren har redan beg?rt uttag, vilka har behandlats i enlighet med uttagsgr?nserna som anges i v?ra villkor.
Dessutom kontaktade vi spelaren via e-post f?r att informera honom om g?llande uttagsgr?nser och f?r att f?rs?kra honom om att v?rt team alltid ?r tillg?ngligt f?r att hj?lpa till med eventuella fr?gor eller ge ytterligare support om det beh?vs.
Tack ?n en g?ng f?r er f?rst?else och ert samarbete. Vi ?r fortsatt engagerade i att erbjuda en s?ker och positiv spelupplevelse till alla v?ra kunder.
Uppriktigt,
Kyngs supportteam
Dear CasinoGuru and Andre,
Thank you for bringing this matter to our attention and for the opportunity to clarify the situation.
At Kyngs, we are committed to providing a secure, fair, and enjoyable gaming environment for all of our players. Part of this commitment includes strict adherence to verification processes in order to ensure the security of our platform, prevent fraudulent activities, and comply with regulatory requirements.
Upon reviewing the case, we would like to share the following:
- The player initially registered with an address that could not be verified with the documents provided.
- Throughout the verification process, the player supplied several different clarifications regarding the address used during registration, which led to additional document requests to ensure the information was accurate and current.
- Some of the documents provided during the verification process were insufficient due to missing key details (such as the account holder's name), low quality, or appearing to be altered. For security and regulatory reasons, we required original, high-quality documents to validate the player's identity and residency.
- As part of an enhanced verification procedure, the player was also asked to submit a selfie holding their ID and a document confirming their address, which they eventually provided satisfactorily.
We appreciate the player's cooperation and patience throughout this process. We acknowledge that the verification took longer than usual due to the multiple clarifications and the need for complete, authentic documentation.
Regarding the withdrawal limits:
- As stated clearly in our Terms and Conditions, withdrawal limits vary depending on the player’s VIP level.
- Unfortunately, these limits are applied consistently to all players and cannot be individually adjusted or bypassed, even in cases of significant winnings.
- The player can continue to make regular withdrawals up to the maximum amount allowed according to their current VIP status.
At Kyngs, we deeply value our players and strive to maintain the highest standards of integrity, security, and compliance. Our verification procedures are designed not only to protect the casino but also to safeguard the players' accounts and ensure that winnings are paid to the rightful individuals.
Throughout the entire verification process, our team remained available to assist the player and provided continuous support to ensure he received all necessary guidance and help.
We are pleased to confirm that the player’s verification has now been successfully completed. The player has already requested withdrawals, which have been processed in accordance with the withdrawal limits stated in our Terms and Conditions.
Additionally, we reached out to the player via email to inform him about the applicable withdrawal limits and to reassure him that our team is always available to assist with any questions or provide further support if needed.
Thank you again for your understanding and cooperation. We remain committed to offering a secure and positive gaming experience to all our customers.
Sincerely,
Kyngs Support Team
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