no regard to the life’s he affects. This website needs to be removed. People I know have cost them there life

Dear jeremypage2508,

Thank you for contacting us. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings LTC Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can CC me at [email protected] in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Thank you in advance.

Best regards,

Petronela

Dear jeremypage2508,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

wow y’all are a joke. I gave proof they don’t value a person life and y’all just help them hide that by trying to self exclusion me. When I’m dead y’all can deal with my family lawyers

My intention was not to assist the casino, but rather to support you in properly self-excluding from the casino to ensure that you do not encounter any issues with being enticed back by this particular establishment. If you mentioned suicide while communicating with the casino, it leads me to believe that you are facing a significant gambling problem. Ultimately, the decision to request self-exclusion rests with you, and I was merely attempting to offer assistance.

Could you please inform us of any other actions or steps you would like us to take in this matter other than helping you to self-exclude yourself?

Dear jeremypage2508,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’ll just keep going until I jump off a bridge. Cause you’re doing nothing for me but wanna chalk this up as a resolve for you f**king website stats. Add the column life taken because I know mine isn’t the first one y’all took

We made every effort to guide you through the process of self-exclusion from the casino, and I'm uncertain how else we can assist you. I strongly advise you to seek support from Gambling Centers in your country and consider professional help.

While I won't categorize this complaint as resolved, I must reject it, as the resolution of your issue lies entirely within your control. I genuinely hope that you choose to seek help and experience improvement in the near future.

I wish I?could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.