Hello dear Caisno Guru team,

I have been waiting for my withdrawal for over 3 weeks (Sep 24, 2021), I am already verified and this is my second withdrawal. Unfortunately, not even the payout has been processed to this day. The support cannot give me any information about when I will receive my payment.

I hope you can help me

Thanks very much

Hallo liebe Caisno Guru Team,

Ich warte seit über 3 Wochen auf meine Auszahlung (24 Sep 2021), ich bin bereits verifiziert und dies ist meine zweite Auszahlung. Leider ist bis heute nicht mal die Auszahlung bearbeitet worden. Der Support kann mir auch keine Info geben wann ich meine Auszahlung erhalte.

Ich hoffe Sie k?nnen mir helfen

Vielen Dank

Dear JMS21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

From your previous complaint, http://www.kpvfaw.com/maximal-wins-casino-player-s-withdrawal-has-been-delayed-1 we learned already that withdrawals in this casino take a bit longer than they should.

Could you please advise if your winnings have been accumulated with or without an active bonus and which payment method you have opted for?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello dear Casinoguru team,

I played with an active bonus, followed all the rules as always and requested a withdrawal via Bitcoin and deposited via Paysafecard. Since I have seen more and more open complaints on your side, as well as a downgrade of the reputation of Maximal Wins, I was worried about my payout, although I really like to play there and pay more.

Thank you very much for your effort

Warm greetings

JMS21

Hallo liebes Casinoguru Team,

Ich habe mit einem aktiven Bonus gespielt, alle Regeln wie immer befolgt und eine Auszahlung über Bitcoin beantragt und über Paysafecard eingezahlt. Da ich vermehrt ge?ffnete Beschwerden auf Ihrer Seite gesehen habe, sowie eine Herabstufung der Reputation von Maximal Wins habe ich mir Sorgen um meine Auszahlung gemacht, obwohl ich sehr gerne dort spiele und vermehrt einzahle.

Vielen Dank für ihre Mühe

Liebe Grü?e

JMS21

Thank you very much, JMS21, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello JMS21,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Maximal Wins Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Maximal Wins, can you please shed some light on the reason for the delayed payment?

Hello, everyone,

Live support promised me to process my payout quickly today.

But I don't think so until the money is on my wallet, because you're constantly being put off. The unresolved complaints are currently increasing, so I no longer expect the payout, but maybe I'll be lucky. You can extend the timer by another 7 days, even if the casino does not respond

Kind regards & Thank you for your effort

Hallo zusammen,

der live Support versprach mir heute meine Auszahlung zügig zu bearbeiten.

Ich glaube das aber erst wenn das Geld auf meinem Wallet ist, da man st?ndig nur vertr?stet wird. Aktuell h?ufen sich die ungel?sten Beschwerden, deshalb rechne ich nicht mehr mit der Auszahlung aber vielleicht habe ich Glück. Sie k?nnen den Timer nochmal um 7 Tage verl?ngern, auch wenn das Casino nicht antwortet

Liebe Grü?e & Vielen Dank für ihre Mühe

Hello JMS21,

Thank you for the update. I will extend the timer for another seven days as you have requested, please do let us know if you receive your payment.

If there is still no progress after that time, the complaint will become ‘unresolved.'

Hello JMS21,

Has there been any further progress with your payment?

Mein Account wurde heute oder gestern ohne Begründung deaktiviert.

Antwort des Support:

I can see that your account has been closed on the 8th of November by the choice of our management and you will therefore not be receiving the withdrawal in question.

Maximal Wins Casino,

Please could you provide an explanation as to why the player's account has been blocked?

I was accused of alleged bonus abuse, with no further details.

Angeblicher Bonus abuse wurde mir vorgeworfen, ohne weitere details.

Maximal Wins,

Could you please elaborate on the nature of the bonus abuse the player has been accused of?

Dear JMS21,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam