Jag skriver f?r att formellt ta upp en oro ang?ende de senaste ?tg?rderna p? mitt konto, som har blockerats utan vederb?rlig motivering. Jag tror att det verkliga sk?let bakom denna ?tg?rd ?r att h?lla inne mitt betydande vinstbelopp, och jag skulle vilja beg?ra en r?ttvis granskning av situationen.
P? grund av att jag hade br?ttom skickade jag av misstag in min brors ID f?r verifiering ist?llet f?r mitt. Detta var ett ?rligt m?nskligt misstag. Om det var problem med de inl?mnade handlingarna borde jag ha informerats och f?tt en chans att r?tta till felet genom att skicka in min egen giltiga legitimation.
Men ist?llet f?r att meddela mig blockerades mitt konto direkt. Det ?r viktigt att notera att det fanns ett stort vinstbelopp p? kontot som jag t?nkte ta ut. Jag tror starkt p? att denna ?tg?rd vidtogs medvetet f?r att undvika att mina vinster sl?pptes.
F?r att l?gga till min oro var anledningen som angavs av ditt kundsupportteam f?r att blockera mitt konto en annan ?n anledningen som anges i e-postmeddelandet jag fick. Jag har bifogat en sk?rmdump av mejlet som referens. Inkonsekvensen i f?rklaringarna v?cker ytterligare tvivel om r?ttvisan i denna ?tg?rd.
Jag ber er v?nligen att unders?ka denna fr?ga p? allvar och genomf?ra en r?ttvis utredning. Jag ?r redo att tillhandah?lla korrekta verifieringsdokument och samarbetar fullt ut med alla n?dv?ndiga procedurer. Jag hoppas att du kommer att l?sa det h?r problemet p? ett ?ppet s?tt och se till att mina r?ttm?tiga vinster sl?pps.
Ser fram emot ditt snabba svar och en r?ttvis l?sning.
I am writing to formally raise a concern regarding the recent action taken on my account, which has been blocked without proper justification. I believe the real reason behind this action is to withhold my significant winning amount, and I would like to request a fair review of the situation.
Due to being in a hurry, I mistakenly submitted my brother's ID for verification instead of mine. This was an honest human error. If there was an issue with the submitted documents, I should have been informed and given a chance to correct the mistake by submitting my own valid identification.
However, instead of notifying me, my account was directly blocked. It’s important to note that there was a substantial winning amount in the account which I intended to withdraw. I strongly believe this action was taken deliberately to avoid releasing my winnings.
Adding to my concern, the reason provided by your customer support team for blocking my account was different from the reason stated in the email I received. I have attached a screenshot of the email for your reference. The inconsistency in explanations further raises doubts about the fairness of this action.
I kindly request you to look into this matter seriously and conduct a fair investigation. I am ready to provide the correct verification documents and fully cooperate with any necessary procedures. I hope you will resolve this issue transparently and ensure that my rightful winnings are released.
Looking forward to your prompt response and a fair resolution.
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