K?ra kikiwillmo,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om de problem du st?lls inf?r med din verifiering och tillbakadragande hos Nitrowinner.
F?r att hj?lpa oss att f?rst? din situation till fullo och forts?tta med att l?sa detta skulle jag uppskatta om du kunde f?rtydliga f?ljande:
- Kan du bekr?fta n?r du f?rst registrerade dig p? Nitrowinner och n?r problemet med KYC b?rjade?
- Har du haft n?gra framg?ngsrika uttag hos Nitrowinner tidigare, eller var detta ditt f?rsta uttagsf?rs?k?
- Vad exakt har Nitrowinner sagt till dig ang?ende verifieringsprocessen, och har du n?gon skriftlig kommunikation som bekr?ftar deras uttalanden om att bekr?fta ditt konto?
- Kan du ocks? vidarebefordra all relevant kommunikation, inklusive e-post eller chatt, som visar dina f?rs?k att l?sa detta med Nitrowinner och Sumsub till [email protected] ?
Det ?r viktigt f?r oss att ha denna information f?r att kunna f?rmedla situationen p? r?tt s?tt. Ditt samarbete ?r avg?rande f?r att g? vidare med det h?r ?rendet, och utan din input kommer vi inte att kunna forts?tta.
Vi tror att kasinot sj?lvt borde kunna slutf?ra verifieringen, s?rskilt under dessa ovanliga omst?ndigheter, och kommer att g?ra v?rt b?sta f?r att hj?lpa dig att l?sa detta ?rende.
Tack p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Petronela
P? grund av en exceptionellt stor m?ngd klagom?l ber vi om ditt t?lamod. ?ven om vi str?var efter att publicera klagom?l inom 48 timmar, kan uppf?ljningssvar ta upp till 7 dagar. Att tilldela ditt klagom?l till en l?sare kan ocks? ta l?ngre tid, eftersom vi f?r n?rvarande hanterar n?ra 1 000 klagom?l.
Tack f?r din f?rst?else. ?nskar dig ett underbart nytt ?r 2025!
Dear kikiwillmo,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are facing with your verification and withdrawal at Nitrowinner.
To help us fully understand your situation and proceed with resolving this, I would appreciate it if you could clarify the following:
- Can you confirm when you first registered at Nitrowinner and when the issue with KYC started?
- Have you had any successful withdrawals at Nitrowinner in the past, or was this your first withdrawal attempt?
- What exactly has Nitrowinner told you regarding the verification process, and do you have any written communication confirming their statements about confirming your account?
- Could you also forward any relevant communication, including emails or chats, that show your attempts to resolve this matter with Nitrowinner and Sumsub to [email protected]?
It's important for us to have this information to properly mediate the situation. Your cooperation is crucial to moving forward with this case, and without your input, we won’t be able to proceed.
We believe the casino itself should be able to complete the verification, especially under these unusual circumstances, and will try our best to assist you in resolving this matter.
Thank you in advance for your reply.
Best regards,
Petronela
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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