Dear Viktors777555,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for not awarding you with a bonus. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.

• Could you please advise if you deposited any real funds into your account?
• Are there any funds being withheld by the casino?

I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

I didn’t have any problems with the phone number and the phone was turned on... And I also didn’t receive any confirmation by email that I indicated to you there... Since at the moment I see that you are still emailing me the site was written and I see a letter from you....

У меня никаких проблем с телефона номером небыло и телефон был включён...А также на эмайл мне не приходило не какое подтверждение , который я был указавший вам там... Так как в данный момент я вижу, что вы всё же мне на мой сайт написали и я вижу письмо с вашей стороны....

I wrote to you in the chat more than once yesterday evening, and I received no answer from your side to my question from your colleagues...

Я в чате вам писал не однократно вчера за вечер и ответа я с вашей стороны вообще не на мой заданный вопрос получал от ваших коллег...

I didn’t deposit any amount of money and didn’t have time, because I tried to go through identification first with a phone number and email....

Сумму денег на депозит я не какой не вносил и не успел,так как пытался пройти идентификацию сначала номера телефона и электронной почты....

I indicated to you there my mobile phone number, it’s the only one I have, how could it be indicated incorrectly. your number, even if you managed to get through to me initially and tell me about the bonuses, like an answering machine on your part. And then, as soon as you started to go through number identification in order to receive a bonus, you immediately started having problems??? Also, it is not indicated on your website that I cannot enter an email inbox.lv How would I know this... This is my response to your email...

я указал вам там номер своего мобильного телефона он у меня один,как могло некорректно указать. свой номер, если вам даже удалось из начально дозвониться до меня и рассказать о бонусах ,как автоответчик с вашей стороны.  А потом как только начал проходить идентификацию номера , чтобы получить бонус, так у вас начались сразу проблемы??? Так же у вас не указанно на сайте что я немогу вводить эмайл inbox.lv От куда мне это было знать...Это мой ответ на ваш электронную почту...

I just went through identification again and the same thing as yesterday.... I didn’t call my phone number indicated there for you, and I also changed my email, as you asked, but my email address itself is empty.. .

Я только что проходил опять идентификацию и так же само и как вчера....Не звонка на мой номер телефона указанный там вам ,а так же измененный мой электронную почту,как вы и просили,но так же само мой электронный адрес пуст...

Thank you very much, Viktors777555, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Viktors777555,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite NolimitWay Casino representative to join this conversation.

Dear NolimitWay Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

All OK.

Money has been added thank you

Всё ок.

Деньги были добавлены спасибо

Dear Viktors777555,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

MIrka

www.kpvfaw.com