K?ra Casino Guru och hanemannroman,
Tack f?r att du kontaktar oss.
Vi har granskat kundens f?rfr?gan och spelarens konto har exkluderats enligt v?r standardprocedur. Vi ?r dedikerade till ansvarsfullt spelande och str?var efter att svara p? varje f?rfr?gan omg?ende. Det ?r viktigt att notera att kunderna m?ste skicka in en formell beg?ran till v?rt specialiserade team till den angivna e-postadressen f?r behandling av sj?lvuteslutning. Det ?r n?dv?ndigt att f?rtydliga att under den p?g?ende sj?lvuteslutningsperioden tar spelaren ensamt ansvar f?r all kontoaktivitet.
V?rt ?tagande att effektivt behandla alla f?rfr?gningar f?rblir fast, och det h?r specifika fallet ?r ett exempel p? v?rt engagemang f?r snabb l?sning. Som beskrivs i v?ra villkor, samtycker kunden vid registreringen att f?lja v?ra policyer.
Du b?r ?nd? f?rst? att det finns en teknisk tidsram som kr?vs f?r att uppfylla beg?ran eftersom det finns ett specialiserat team som personligen hanterar varje ?rende. Spelaren anv?nde gratissnurren innan uteslutningen till?mpades och bekr?ftelsemail togs emot. Dessa gratissnurr kr?ver ingen ins?ttning och f?rv?rvas efter spelarens gottfinnande genom att h?mta dem fr?n deras uppdragsflik. N?r anv?ndaren fick en bekr?ftelse via e-post fr?n respektive team var hans konto inte l?ngre aktivt.
Som du kan se fr?n kundens sk?rmdumpar, ?r den f?rsta f?r sj?lvuteslutningen tagen klockan 11:33 och den andra som han laddade upp ?r tagen klockan 10:45, vilket bevisar att uteslutningen till?mpades efter att han anv?nde gratissnurren .
Vi hoppas att denna information ?r tillr?cklig. Tveka inte att kontakta oss f?r eventuella framtida f?rfr?gningar.
V?nliga H?lsningar,
PalmSlots Casino
Dear Casino Guru and hanemannroman,
Thank you for reaching out to us.
We have reviewed the customer’s inquiry and the player's account has been excluded according to our standard procedure. We are dedicated to responsible gambling and aim to respond to every enquiry promptly. It is important to note that customers are required to submit a formal request to our specialized team to the provided e-mail address for the processing of self-exclusion. It is necessary to clarify that during the period of pending self-exclusion, the player takes sole responsibility for any account activity.
Our commitment to efficiently processing all requests remains firm, and this specific case is an example of our dedication to timely resolution. As outlined in our Terms & Conditions, upon registration, the customer agrees to comply with our policies.
Nevertheless, please understand that there is a technical timeframe necessary to fulfill the request as there is a specialized team that personally handles each case. The player used the Free Spins before the exclusion was applied and confirmation mail was received. These Free Spins require no deposit and are acquired at the player’s discretion by collecting them from their Missions tab. Once the user received a confirmation via email from the respective team, his account was no longer active.
As you can see from the customer's screenshots, the first one for the self-exclusion is taken at 11:33 and the second one that he uploaded is taken at 10:45, which proves that the exclusion was applied after he used the free spins.
We hope this information is sufficient. Do not hesitate to contact us for any future inquiries.
Kind Regards,
PalmSlots Casino
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