Hi, Please find my inline replied

1. Could you confirm if the NEFT transaction you made from your ICICI bank account to "S R GARMENTS" has been successfully processed and debited from your account?

Response: yes it is done and it is reflecting in my bank statement too dated 11th oct

Have you verified with your bank whether the discrepancy between the transaction numbers (DJF4314020 and HS92428560702078) is common for NEFT transfers, and if this could be the reason for the confusion?

Response: No it is a standard practice

Have you received any further responses from Parimatch regarding why your bank statement and email screenshot were deemed unacceptable? Were any additional documents requested by the casino?

Response: They just keep giving standard response that it is not acceptable, without giving any reason why it is not acceptable, i have forwarded entire mail chain to you in which I have asked them the same question frequently but again the response is automated it seems and just the senders name keep changing

Could you provide more details about the changes in withdrawal limits you mentioned? Are they impacting your ability to withdraw your funds, and if so, in what way?

Response; initially withdrawal limits were 1 lakh then it changed to 2 lacs then again now it is 1 lakh, it impacts big time when I make a big winning due to withdrawal limits i cannot withdraw funds and since a gambling addict i end up losing all my winnings, also they abruptly keep rejecting the withdrawals stating there was an error it is most standard practice around maximum casinos -- They keep playing with the mental issues of gambling addicts

In the mail trail which i have forwarded you will find all the evidences of the transaction

mail received from bank

bank statement

screenshot of transaction on banking site

screenshot of transaction done on parimatch

I have also provided the bank details in which i have deposited the amount

i dont understand what is that they are not able to accept

i think they just dont want to return the money thats it

I completely empathize with your frustration, Dijayu. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 18 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

Okay noted

Thank you very much for your understanding and patience, Dijayu.

Its quite long now, they have not resolved my query, if you cab nudge them

I’m sorry to hear that there hasn’t been any progress since October 11th. Could you please share a copy of your bank statement showing the deposit? The statement should cover the period from the date of the deposit until now, highlighting that the funds left your account and have not been refunded.

Thank you.

Dear Dijayu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.