They are unbelievable scammers. For the past 1 month they have been making fun of me that one paper does not do the banks or the other attacks so that they do not withdraw my € 500. Urgent help. And you are suddenly lost in live chat. messages.

Ε?ναι απ?στευτη απατε?νε?.εδω και 1 μ?να με κορο?δε?ουν ?τι δεν κ?νει το ?να χαρτ? τι? τρ?πεζε? η το ?λλο επιτιδε? για να μην μου κ?νουν αν?ληψη τα 500€.επειγων βο?θεια.και επισει? ξαφνικ? ?χει χαθε? στο live chat.και δεν μου απαντ?νε πλ?ον στα μην?ματα.

Dear Panagiotis2728,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Look, they ask for my bank account details, I send them. Then they tell me I want a verification card. In the meantime, I have sent the card 3 times. Google reviews for Pinnacle you will see that other players from other countries have the same problem. They are making fun of them.

Κοιτ?ξτε μου ζητ?νε στοιχε?α τι? τρ?πεζα? λογαριασμου τα στ?λνω.μετα μου λενε θ?λω κ?ρτα επαλ?θευση.εντωμεταξυ ?χω στε?λει την κ?ρτα 3 φορ??.μετα ξαν? μου λ?νε θ?λω ξαν? την διε?θυνση τρ?πεζα? και π?ει λ?γοντα? τον κ?νουν επ?τηδε? να μην με πληρ?σουν...αν πατ?στε στο Google σχ?λια για την εταιρε?α Pinnacle θα δε?τε ?τι και ?λλοι πα?κτε? απ? ?λλε? χ?ρε? ?χουν το ?διο πρ?βλημα.του? κορο?δε?ουν.και επισει? ξαφνικα χαθ?κε το live chat.δεν μπορ? να επικοινων?σω.

Thank you very much, Panagiotis2728, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Panagiotis2728,

I looked at your complaint and will do my best to help you. I would like to invite Pinnacle Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Now they have told me that they have been verified and the data my banks told me the payment has been made. It is enough to see it in practice to inform you. Thank you!

Πλ?ον μου ?χουν πει ?τι ?χουν επαληθευτε? και τα στοιχε?α τι? τρ?πεζε? μου μου ε?πανε ?χει γ?νει η πληρ?μει.φτανει να το δω στην πρ?ξη να σα? ενημερ?σω.ευχαριστω!

Hi Viliam and Panagiotis2728,

We have looked in to this and €90 was processed to card ending 8501 yesterday and the remaining balance will be processed today and sent to the bank details that Panagiotis2728 provided on the 24th

Please note we cannot control the processing time for card ending 8501 once we have sent the funds, your card provider should process them within 24hrs but each provider differs.

The bank transfer can take up to 3 working days once sent and as mentioned earlier that will be today

If we can be of further service please do not hesitate to ask

Kind Regards

Pinnacle Casino

Dear Panagiotis2728,

let me know when you'll receive your winnings, please.

Hello, after many attempts today, I was finally paid. I believe Thanks to you team guru. Thank you very much for your help you are very helpful and city prompt! Thanks again!

Γεια σα? μετ? απ? πολλ?? προσπ?θειε? σ?μερα τελικ? με πληρ?σαν . πιστε?ω Χ?ρη? σε εσ?? ομ?δα guru.σα? ευχαριστ? π?ρα πολ? για την βο?θεια σα? ε?σαι πολ? εξυπηρετικη και π?λη ?μεση! Ευχαριστ? και π?λι!

Dear Panagiotis2728,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com