Good Day Casino Guru,

I'm a PNXBET player for 2 years already with smooth transaction. Today, July 2 I cashed in 30,000 PHP and suddenly my account was locked for no reason.

I've chatted their support and suddenly I was being accused of violating their terms and condition that's why they have locked my account together with the money i have inside.

Please help as I did not do anything wrong.

Dear giandg24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

I have been playing baccarat the past few days with no bonus or whatsoever, yesterday i won 1 big hand and processed cash out afterwards. Upon loading again to play, after I deposited an amount again suddenly my account was locked and was accused of violation of terms and condition, the amount locked inside is 30,000 PHP. I don't understand why all of a sudden my account was banned but when I was losing it's okay.

Please help.

And yes my account is verified for 2 years already.

attaching pnxbet’s response to me via email after complaining.

Thank you very much, giandg24, for providing all the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Noted. Please help as PNX management is now ignoring my messages. ??

Hello giandg24.

I am sorry to hear about your troubles.

I would like to ask the casino representative to help me in this case:

Please explain what happened and why giandg24's account has been blocked.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear giandg24,

The casino is non-responsive. Would you like to submit your complaint to the casino regulator (Curacao)

Do you know how? I can help you with the process.

Dear giandg24,

We are extending the timer by 7 days.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.