Hej Richard9366 , trevligt att tr?ffa dig!
Jag heter Matej och jag kommer att hj?lpa dig med det h?r fallet. Jag ska g?ra mitt b?sta f?r att hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt. Men l?t oss f? alla v?ra ankor i raden f?rst. Enligt den tillhandah?llna bevisningen verkar det som om du har n?mnt spelberoende f?r f?rsta g?ngen den 27/02. S?vida du inte kan vidarebefordra ett meddelande med ett tidigare datum, d?r det tydligt st?r att du har ett spelproblem (inga "jag k?nner att jag inte borde spela" eller "Jag f?rlorar pengar p? det h?r kasinot" uttalanden), s? ?r jag r?dd att vi bara kan titta p? ins?ttningarna som gjorts efter din korrekta beg?ran om sj?lvuteslutning. Detta beror p? att "normala" kontof?rfr?gningar alltid ses av branschen som en beg?ran fr?n en spelare som inte ?r beroende, och d?rf?r helt enkelt kan sluta s?tta in och inte spela p? casinot, tills kontot st?ngs.
Jag skulle ocks? vilja bjuda in en representant f?r Rabona Casino att delta i konversationen och delta i utredningen av det h?r fallet. Kan du m?jligen ge ytterligare information om problemet med sj?lvuteslutning och varf?r tar det s? l?ng tid att f? kontot st?ngt? Jag skulle ocks? uppskatta om du kan f?rse oss med alla relevanta bevis. K?nslig information kan skickas till mig direkt p? [email protected] .
Tack f?r ditt t?lamod och ditt samarbete p? f?rhand.
Hello Richard9366, nice to meet you!
My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible. However, let's get all our ducks in the row first. According to the provided evidence, it seems like you have mentioned gambling addiction for the first time on 27/02. Unless you can forward me a message with an earlier date, where it is clearly stated you have a gambling problem (no "I feel like I shouldn't play" or "I am losing money in this casino" statements), then I am afraid we can only look into the deposits made after your proper self-exclusion request. This is due to the fact that "normal" account closure requests are always seen by the industry as a request made by a player who is not addicted, and therefore can simply stop depositing and not playing in the casino, until the account is closed.
Also, I’d like to invite a representative of Rabona Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and why is it taking this long to get the account closed? I would also appreciate if you can provide us with any and all relevant evidence. Sensitive information can be sent to me directly at [email protected].
Thank you for your patience and cooperation in advance.
Automatiskt ?versatt:
