ACCOUNT - vardhan9550

Dear sir recently i already filed a complaint against rajbet in casinoguru

Regarding my withdrawals problem

And that case was resolved and my account verification also already completed successfully

But now the casino again blocked my withdrawals without stating any reason and every time they are saying you need to wait like that

But nothing happened

I hope please help me in getting my withdrawals or my deposits refund

Dear vardhanudapa001,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello sir the site blocked my withdrawals

The problem is they are saying we will not give your withdrawals like that

They are not saying the reason for declining my withdrawals

They rejected my every withdrawals i placed

Do I understand correctly that you have more than one account in this specific casino, please?

No sir the mentioned user id not mine

They said they send wrong message to me incorrectly that

Are you aware of the existence of an additional account within this particular casino registered under a different player's ID? We have recently received a complaint from a player whose ID was referenced in this specific conversation. Can you confirm whether you recognize the other player in question?

Yes sir aggre above statement

Based on the following evidence we are forced to reject this case:

• the same user submitted two complaints from the same email address (1st complaint, 2nd complaint).

In each complaint, the same user referred to two different casino accounts.

• In this specific thread, the same user denied that he knows the other account:

I kindly request that you contact www.kpvfaw.com with accurate and valid claims only. Please understand that we prefer not to invest our time in fruitless investigations, only to discover that the user did not provide us with complete and truthful information from the outset.

For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.