when i wanted to cash out 15000 the casino closed my account and took the money. they indicated that i had closed my account at another casino due to addiction and should not have played there. a month later they reopened my account after i asked. then i was allowed to play. and now i have lost 18 thousand in total from my pocket. is this what they are allowed to do?

Dear noamenbachar,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Rise of Bets Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you previously requested self-exclusion at an affiliated casino? If so, please specify which casino.
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Yes I don’t remember witch casino it was.

yes I past the verifycation before I lost.

without bonus

Dear noamenbachar,

thank you for your reply.

Has your player account been closed, please?

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear noamenbachar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
www.kpvfaw.com