Det h?r ?r vad Compliance-teamet mailade henne:
(torsdag 9-1-2023) gjorde du en ins?ttning via kreditkort f?r $49,95 och fick $74,93 i bonuspengar med hj?lp av kampanjkoden: BIGBONUS150. Det gjordes vid 20:25 CST.
Det som h?nde under ditt kasinospel ?r att du fick enorma bonusar p?: $19 200,00.
Detta berodde p? ett tekniskt fel hos oss och dessa bonusar och respektive vinster ?r inte giltiga p? grund av detta tekniska fel.
V?rt team inaktiverade sedan ditt konto f?r att r?tta till detta fel.
Det gjordes 4 justeringar av huvudboken p? ditt konto, listade nedan.
Subtraktion p? $540,00 fr?n saldot f?r tekniskt problem som n?mns ovan.
Till?gg av $50,00 till saldot, vilket ?r det ursprungliga insatta beloppet.
Subtraktion av $18 196,00 fr?n saldot f?r tekniskt problem som n?mns ovan.
Till?gg av $125,00 till saldot vilket ?r bonusbeloppet som erh?llits plus $50,00 f?r besv?ren.
Beslutet fr?n ledningen ?r f?ljande och ?r SLUTLIGT:
Som vi f?rst?r att du tror att du har r?tt till dessa vinster, beklagar vi att informera dig om att du inte har r?tt till dem eftersom de mottogs felaktigt och genom ett tekniskt fel.
Det har skapats flera konton f?r samma spelare med andra namn f?r att d?lja den sanna spelaren bakom den. Detta ?r ett tydligt brott mot v?ra regler och villkor och ?r bonusmanipulation och spelarbedr?geri. Du kan referera till v?ra allm?nna villkor p? v?r webbplats.
Ins?ttningen du gjorde den 14-9-2023 p? $49,95 har ?terbetalats till dig.
Detta konto Mothequeen50 kommer att h?llas ?ppet med ett saldo p? $0,00, om du vill spela fram?t m?ste du g?ra ins?ttningar f?r att forts?tta.
Om ytterligare konton skapas felaktigt kommer de att st?ngas och ALLA vinster och uttagsf?rfr?gningar kommer att avbrytas. F?r brott mot v?ra allm?nna villkor.
This is what Compliance team emailed her:
(Thursday 9-1-2023), you made a deposit via Credit Card for $49.95 and received $74.93 in Bonus money using promotion code: BIGBONUS150. That was done at 8:25 pm CST.
What occurred during your casino game play is you received massive bonuses in the amount of: $19,200.00.
This was due to a technical error on our end and these bonuses and respective winnings are not valid due to this technical glitch.
Our team then disabled your account to correct this error.
There were 4 General Ledger adjustments that occurred on your account, listed below.
Subtraction of $540.00 from Balance for Technical issue mentioned above.
Addition of $50.00 to Balance which is the original amount deposited.
Subtraction of $18,196.00 from Balance for Technical issue mentioned above.
Addition of $125.00 to Balance which is the Bonus Amount received plus $50.00 for the troubles.
The decision from Management is the following and is FINAL:
As we understand you believe you are entitled to these winnings, we regret to inform you that you are not entitled to them as they were received wrongfully and through a technical error.
There have been multiple accounts created for the same player using other names to disguise the true player behind it. This is a clear violation of our Terms and Conditions and is bonus manipulation and player fraud. You can reference our Terms and Conditions on our website.
The deposit you made on 9-14-2023 for $49.95 has been refunded to you.
This account Mothequeen50 will be kept open with a $0.00 balance, if you wish to play moving forward you will need to make deposits to continue.
If additional accounts are created falsely, they will be closed and ALL winnings and withdrawal requests will be canceled. For violation of our Terms and Conditions.
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