Jag skulle vilja ta tillbaka det eftersom det ?nnu inte ?r juli, och efter verifiering uppt?ckte jag att det ?r den 30 augusti 2023. Min oro ?r ang?ende uttag p? kasinot. Webbplatsen har framg?ngsrikt verifierat mina kort och andra detaljer, vilket ger mig godk?nnande att forts?tta med uttag. D?remot kan kasinot i sig ha ytterligare verifieringskrav.
Jag f?rst?r att kasinot inte till?ter mig att ta ut pengar om jag inte ?r verifierad. Jag best?mde mig f?r att v?nta i en m?nad, f?rutseende potentiella f?rseningar i processen. Den 23 september, n?r jag spelade p? Slotsofvegas, kom jag ih?g att jag hade utbetalningar fr?n Slotmadness. Detta fick mig att kontakta BPO-teamet.
Till min besvikelse, den 23 september, krediterade kasinot tillbaka mina pengar utan att ge n?got e-postmeddelande eller meddelande om verifieringsproblemet. Jag tillhandah?ll omedelbart min JPmorganSOA (kredit & debet) och verifierade korten som anv?ndes. D?refter, den 25 oktober, krediterade de igen mina pengar och avsl?jade att jag inte kan anv?nda Bitcoin, vilket jag f?rstod, och jag fortsatte att ge information f?r en bank?verf?ring.
Trots att jag upprepade g?nger skickat de n?dv?ndiga dokumenten och fyllt i n?dv?ndiga papper, fr?gade de varje g?ng jag kontaktade dem: "Har du skickat dina dokument ?n?" Jag misst?nker att det kan vara ett problem med deras e-postsystem eller en s?ker box f?r att ta emot viktiga dokument.
Efter att ha skickat in min JPmorgan-information, informerade de mig f?r en vecka sedan att mina tr?ddetaljer inte ?r ber?ttigade p? grund av l?g aktivitet. Jag p?pekade dock att jag ?verv?gande anv?nder kreditkort, vilket anges i den medf?ljande SOA. Jag f?reslog att jag skulle anv?nda mina Wells Fargo-uppgifter med tanke p? mina framg?ngsrika ACH-transaktioner med andra f?retag i Florida.
I g?r kv?ll st?tte jag p? ytterligare avvikelser i mitt konto. Under hela den h?r processen har min upplevelse varit obehaglig, med endast ett f?tal individer som varit hj?lpsamma. Trots flera upptrappningar har jag inte f?tt n?got f?rtydligande om huruvida jag ?r helt verifierad eller om det finns problem med min ledningsinformation. Jag har samlat p? mig ?ver 10 referenskoder f?r eskalerade fall och som uppm?rksammades p? mig under ett samtal nyligen med Mr. Jordan H******.
Under min diskussion med Mr. H****** den 18 december n?mnde han att mitt kontosaldo var -2$. Efter att ha granskat mina uttalanden kan jag inte hitta n?gra bevis p? ett negativt saldo.
F?r att ytterligare illustrera har jag bifogat en utskrift av mitt samtal med Mr H******, d?r han angav det negativa saldot. Dessutom har jag skickat flera e-postmeddelanden med sk?rmdumpar av mitt kontoutdrag, och inget av dem visade ett negativt saldo.
Jag ?r verkligen f?rbryllad ?ver denna diskrepans och oroad ?ver att det kan finnas ett missf?rst?nd eller felkommunikation. Jag skulle uppskatta om du kunde hj?lpa mig med denna fr?ga ytterligare och ge klarg?randen till alla andra casinon. Jag vill bara ha mina utbetalningar. Min hoss ?r javier men jag f?r knappt en chans att chatta med honom p? grund av mitt heltidsarbete. alla BPO sa till mig att bara min v?rd kan p?skynda mitt ?rende. se transkription nedan:
[2023-12-12 04:03:00] [Javier T*****] Dina dokument ?r kompletta nu, jag kommer att kontrollera informationen med ekonomichefen och kommer att ha detaljer fr?n imorgon.
(S? jag ?r glad att jag ?r verifierad, p? n?got s?tt i g?r kv?ll chattade jag med en av VIP-cheferna. Avskrift nedan.)
[2023-12-18 19:11:58] [n68jfzoag7] Jag beh?ver bara hj?lp fr?n r?tt person live f?r att arbeta med mina utbetalningar. Det ?r uppr?rande att ingen av er vill. Bokstavligen spelade jag fair game spenderade pengar men sv?rt att f? mina vinster.
[2023-12-18 19:12:55] [Jordan H******] Vid denna tidpunkt f?r Slot Madness m?ste du l?mna ett kontoutdrag med aktiva transaktioner och normalt saldo. Inte i minus eller $2. Men s?tta dit n?gra medel.
[2023-12-18 19:13:42] [n68jfzoag7] Jag ?r f?rvirrad och jag ?r inte negativ till min SOA
[2023-12-18 19:14:30] [Jordan H******] Om du har n?got konto med bra transaktionshistorik och aktivt saldo. Positiv balans. Du kan bekr?fta detaljer och skicka kontoutdrag nu p? chatten h?r. Jag kommer att vidarebefordra det och vi kan v?nta p? uppdateringar i morgon, v?rt team kommer att granska det
[2023-12-18 19:16:17] [n68jfzoag7] Sir, se bifogad fil
[2023-12-18 19:16:33] [n68jfzoag7] Uhm var ?r det negativa d?r?
[2023-12-18 19:17:31] [Jordan H******] Slutsaldot ?r $2
[2023-12-18 19:17:37] [Jordan H******] Det accepterades inte. Och jag har n?mnt det ovan
[2023-12-18 19:17:54] [Jordan H******] Men l?t mig kolla den h?r igen
[2023-12-18 19:17:58] [Jordan H******] ?r detta annorlunda?
[2023-12-18 19:19:04] [n68jfzoag7] Det ?r min SOA p? mitt bankkonto
[2023-12-18 19:19:40] [Jordan H******] Skicka information till mig . Bifoga g?rna med kontoutdrag. Jag kommer att vidarebefordra till v?rt team f?r granskning och f?r att uppdatera Slot Madness-kontot.
Tack f?r din omedelbara uppm?rksamhet p? det h?r problemet, och jag ser fram emot att l?sa problemet snabbt.
-GL?DJE
I'd like to take it back as it is not yet July, and upon verification, I found that it is August 30, 2023. My concern is regarding cashing out at the casino. The website has successfully verified my cards and other details, granting me approval to proceed with cashing out. However, the casino itself may have additional verification requirements.
In my understanding, the casino won't allow me to cash out unless I am verified. I decided to wait for a month, anticipating potential delays in the process. On September 23rd, while playing on Slotsofvegas, I recalled having payouts from Slotmadness. This prompted me to contact the BPO team.
To my disappointment, on September 23rd, the casino credited back my money without providing any email or notice about the verification issue. I promptly supplied my JPmorganSOA (credit & debit) and verified the cards in use. Subsequently, on October 25th, they again credited back my money, revealing that I cannot use Bitcoin, which I understood, and I continued to provide information for a wire transfer.
Despite repeatedly sending the required documents and completing necessary paperwork, each time I contacted them, they asked, "Have you sent your docs yet?" I suspect there may be an issue with their email system or a secured box for receiving important documents.
After submitting my JPmorgan information, they informed me a week ago that my wire details are not eligible due to low activity. However, I pointed out that I predominantly use credit cards, as indicated in the provided SOA. I suggested using my Wells Fargo details, given my successful ACH transactions with other companies in Florida.
Last night, I encountered further discrepancies in my account. Throughout this process, my experience has been unpleasant, with only a few individuals being helpful. Despite multiple escalations, I haven't received any clarification on whether I am fully verified or if there are issues with my wire information. I've accumulated over 10 reference codes for escalated cases and which was brought to my attention during a recent conversation with Mr. Jordan H******.
During my discussion with Mr. H****** on December 18th, he mentioned that my account balance was -$2. Upon reviewing my statements, I cannot find any evidence of a negative balance.
To further illustrate, I have attached a transcript of my conversation with Mr. H******, where he indicated the negative balance. Additionally, I have sent multiple emails with screenshots of my statement of account, and none of them displayed a negative balance.
I am genuinely puzzled by this discrepancy and concerned that there may be a misunderstanding or miscommunication. I would appreciate it if you could help me with this matter further and provide clarification to all other casinos. I just want my payouts. My hos is javier but i barely get a chance to chat him due to my full time work. all BPO told me only my host can expedite my case. see transcription below:
[2023-12-12 04:03:00] [Javier T*****] You documents are complete now, I will make sure on the wire details with the finance Manager, and will have details fro tomorrow.
(So im happy that im verified, somehow last night i chat to one of the VIP manager. transcript below.)
[2023-12-18 19:11:58] [n68jfzoag7] I just need a help from a right person live to work on my payouts. It is upsetting that none of y'all wants to. Literally I played fair game spent money but hard to get my winnings.
[2023-12-18 19:12:55] [Jordan H******] At this time for Slot Madness you need to provide statement with active transactions and normal balance. Not in minus or $2. But put there some funds.
[2023-12-18 19:13:42] [n68jfzoag7] I'm confused im not negative on my SOA
[2023-12-18 19:14:30] [Jordan H******] If you have some account with good transactions history and active balance. Positive balance. You can confirm details and send bank statement now on chat here. I will forward it and we can wait for updates by tomorrow, our team will review it
[2023-12-18 19:16:17] [n68jfzoag7] Sir please see attached file
[2023-12-18 19:16:33] [n68jfzoag7] Uhm where is the negative there?
[2023-12-18 19:17:31] [Jordan H******] Ending balance is $2
[2023-12-18 19:17:37] [Jordan H******] That was not accepted. And I have mentioned it above
[2023-12-18 19:17:54] [Jordan H******] But let me check this one once again
[2023-12-18 19:17:58] [Jordan H******] Is this different?
[2023-12-18 19:19:04] [n68jfzoag7] The is my SOA on my bank acc
[2023-12-18 19:19:40] [Jordan H******] Send to me details . Attach with bank statement please. I will forward to our team for review and to update Slot Madness account.
Thank you for your prompt attention to this issue, and I look forward to resolving this matter swiftly.
-JOY
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