I played free spins at Spin 247 Casino with and without a deposit and reached the turnover. I then submitted the payout and uploaded my documents.

But you don't get any response from the casino, no matter how many times I've contacted customer service. But my deposits were always processed immediately. That's not fair.

LG Tatjana

Ich habe bei Spin 247 Casino mit und ohne Einzahlung Freispiele gespielt und den Umsatz erreicht. Daraufhin habe ich die Auszahlung eingereicht und meine Dokumente hochgeladen.

Aber von dem Casino bekommt man überhaupt keine Antwort egal wie oft ich den Kundenservice kontaktiert habe. Aber meine Einzahlungen wurden immer sofort bearbeitet. Das ist nicht Fair.

LG Tatjana

Dear Tatjana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past? Do I understand correctly that your winnings have been accumulated from Free Spins (No Deposit bonus) solely?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello

I submitted all the documents there. Once directly on the casino website and then again by email. The problem with this is that it cannot be seen whether everything has been accepted. You don't get an answer either. I played on Aug 28, 21

The bonus wasn't just completely no deposit. I put in about 30 EU.

Kind regards

Tatjana L.

Hallo

Ich habe dort alle Dokumente eingereicht. Einmal direkt auf der Casinoseite und dann nochmal per E-Mail. Das Problem dabei ist das es nicht zu sehen ist ob alles angenommen wurde. Eine Antwort bekommt man auch nicht. Gespielt habe ich am 28.Aug 21

Der Bonus war nicht nur ganz ohne Einzahlung. Ich habe ungef?hr 30 EU eingesetzt.

Mit freundlichen Grü?en

Tatjana L.

attachment

Hello.

My withdrawal was reversed without a reason.)

LG Tatjana

Anhang

Hallo.

Meine Auszahlung wurde ohne Begründung rückg?ngig gemacht.)

LG Tatjana

Do I understand correctly that your winnings have been accumulated from Free Spins (No Deposit bonus) solely? Thank you in advance for your reply.

Hello

No, it was also deposited.

LG

Tatiana

Hallo

Nein, es wurde auch eingezahlt.

LG

Tatjana

I understand now. Could you please advise if you have already received confirmation regarding successful account verification?

Hello

No, you can't see it and I didn't get an answer either.

That's the mean thing. Things are not right there.

LG

Tatiana

Hallo

Nein, man kann es nicht sehen und Antwort habe ich auch nicht erhalten.

Das ist ja das gemeine. Es geht da nicht mit rechten Dingen zu.

LG

Tatjana

Thank you very much, TattaLoe, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello TattaLoe,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello TattaLoe,

We are waiting on one final KYC document from yourself which is ID. I have escalated your account to one of our agents and they will help you sort this issue out if you are having trouble submitting the document.

We hope this helps

Many thanks

Spin247

I have sent everything several times and it has also been recognized.

Ich habe alles mehrmals geschickt und es wurde auch anerkannt.

Dear Casino,

did you receive the player's ID?

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received an answer from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: [email protected]

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.