Hello, I played blackjack at Spinanga Casino. Before playing, my balance was €39.91. I placed a €11 bet at 15:49:27.

Before the game, I had €38.91.

I bet €11.

I won, but my account remained at €28.91.

I have contacted the casino via email and chat. In the chat, they tell me to reach out via email, but they don't respond to my emails!

Other times, they tell me in the chat that they need more time, and more time, and refer me to their email support.

It's not about the €20, but this practice shows this is an unreliable casino. Stay away from this casino.

Καλησπ?ρα, στο spinanga casino ?παιξα blackjack ...πριν πα?ξω το υπ?λοιπο μου ?ταν 39,91...ποντ?ρω 11€ ωρα 15:49:27

Πρινν την παρτ?δα ε?χα : 38,91€ 

Π?νταρα 11€ 

Κ?ρδισα αλλ? ο λογαριασμ?? μου παρ?μεινε με 28,91 ευρ?.

?χω επικοινων?σει με το καζ?νο και μ?σω email και μ?σω chat. Στο chat μου λ?νε να επικοινων?σω με email και στο email δεν μου απαντουν!

Σε ?λλε? φορ?? μου απαντο?ν στο chat πω? χρει?ζεται περισσ?τερο? χρ?νο? και περισσ?τερο? χρ?νο? και με παραπ?μπουν στο email- υποστ?ριξη.

Δεν ε?ναι για τα 20€ ?μω? η τακτικ? αυτ? δε?χνει ?να αναξι?πιστο καζ?νο. Μακρι? απ? αυτ? το καζ?νο.

Dear georgopoulosstavros7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your gameplay and your gaming history supporting your claims?
• Could you please share with me your communication with the casino regarding the technical issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent you screenshots to your email.

Σα? ?χω στε?λει στο email σα? στιγμι?τυπα τη? οθ?νη?.

I will write them here in detail - please forgive my mistakes and my haste.

Good evening, I played blackjack ... before I played my balance was 39.91... I bet 11€ and win 10€ ... but instead of being credited with the money my account was left with 28.91 I had a hand of 8-2-10=20 and the dealer 7-6-6=19

Lot 76030740393

Blackjack table Amsterdam

On-air company

Time: 17/01/2025 15:49:27

Before the lot I had: €38.91

I bet 11€

I won but my account remained at 28.91 euros

I contacted them on chat, but after they reassured me, 2 days passed without them doing anything.

After 2 days I contacted them again and they told me to contact support via email.

I contacted them and they responded after 6-7 days.

They did nothing and told me to wait.

I contacted the chat and they keep giving me standard answers without any solution.

They don't respond to emails.

It's been 25-26 days.

I don't care about the 20€ as much as I care about the fraud and the terrible service.

I want other players to avoid this hassle from spinanga casino.

Θα τα γρ?ψω και εδ? αναλυτικ? - συγχωρ?στε τα λ?θη μου και την βιασ?νη μου.

Καλησπ?ρα, ?παιξα blackjack ...πριν πα?ξω το υπ?λοιπο μου ?ταν 39,91...ποντ?ρω 11€ και κερδ?ζω 10€ ...?μω? αντ? να μου πιστωθο?ν τα χρ?ματα ο λογαριασμ?? μου ?μεινε με 28,91 εγ? ε?χα φ?λο 8-2-10=20 και ο ντ?λερ 7-6-6=19

Παρτ?δα 76030740393

Τραπ?ζι blackjack Amsterdam 

Εταιρε?α on air

?ρα : 17/01/2025 ωρα 15:49:27

Πριν την παρτ?δα ε?χα : 38,91€ 

Π?νταρα 11€ 

Κ?ρδισα αλλ? ο λογαριασμ?? μου παρ?μεινε με 28,91 ευρ? 

Επικοινωνησα στο chat ?μω? αφο? με καθησ?χασαν π?ρασαν 2 ημ?ρε? δ?χω? να κ?νουν κατι?

Μετ? απ? τι? 2 ημ?ρε? ξαν? επικοινων? και μου ε?παν να επικοινων?σω μ?σω email στην υποστ?ριξη.

Επικοιν?νησα και μου απ?ντησαν μετ? απ? 6-7 ημ?ρε?.

Δεν ?καναν τ?ποτα και μου ε?παν να περιμ?νω.

Επικοιν?νησα με το chat και συν?χεια μου δ?νουν τυποποιημ?νε? απαντ?σει? δ?χω? να υπ?ρχει λ?ση.

Στα email δεν απαντο?ν.

?χουν περ?σει 25-26 ημ?ρε?.

Δεν με νοι?ζει τ?σο για τα 20€ ?σο για την απ?τη και την χ?λια εξυπηρ?τηση.

Θ?λω οι υπ?λοιποι πα?κτε? να αποφ?γουν αυτ?ν την ταλαιπωρ?α απ? το spinanga casino.

??????

I don't know how to upload the email conversations as well as other screenshots as the system won't let me, but I have sent them to you by email.

Δεν ξ?ρω πω? να ανεβ?σω τι? συνομιλ?ε? απ? email ?πω? και ?λλα screenshot καθ?? δεν με αφ?νει το σ?στημα αλλ? σα? τα ?χω στε?λει στο email.

Tragic...after 30 days they end the conversation.

Because this casino is first on the list of recommended casinos, it is a good idea to remove it from the first position.

I would have been better off communicating with a chatbot. I would have gotten more help.

Τραγικο?...μετ? απ? 30 ημ?ρε? τερματ?ζουν και την συνομιλ?α.

Επειδ? το καζ?νο αυτ? ε?ναι πρ?το στην λ?στα με τα προτειν?μενα καζ?νο καλ? ε?ναι να το αφαιρ?σετε απ? την πρ?τη θ?ση.

Καλ?τερα να επικοινωνο?σα με ρομπ?τ τσατ. Περισσ?τερη βο?θεια θα ειχα

Thanks for your patience.

Please note the investigation of technical glitches might involve contacting the game provider. Involving a third party can inevitably cause delays.

Could you please share the game history of the game shows regarding the game round if possible?

Please understand if we don't have proof of the outcome of the game round we might not compel the casino to pay out any winnings to you.

Thanks for your reply.

I've written them above but you probably didn't read them.

Let's start from the beginning again.

blackjack ...before I played my balance was 39.91...I bet €11 and win €10...but instead of being credited with the money my account was left with 28.91. I had a hand of 8+2+10=20 and the dealer had 7+6+6=19.

On the table he wrote that I won when the game ended.

Lot 76030740393

Blackjack table Amsterdam

On-air company

Time: 17/01/2025 15:49:27

Normally, instead of 28.91, I should have had a balance of 48.91. Not only did he not pay me my winnings...he also took my bet.

It is not possible for me to have photos or videos from the batch. Besides, it is clear from the history in my account which batch I am referring to.

Τα ?χω γρ?ψει παραπ?νω αλλ? μ?λλον δεν τα διαβ?σετε.

Π?με π?λι απ? την αρχ?.

blackjack ...πριν πα?ξω το υπ?λοιπο μου ?ταν 39,91...ποντ?ρω 11€ και κερδ?ζω 10€ ...?μω? αντ? να μου πιστωθο?ν τα χρ?ματα ο λογαριασμ?? μου ?μεινε με 28,91 εγ? ε?χα φ?λο 8+2+10=20 και ο ντ?λερ 7+6+6=19.

Στο τραπ?ζι ?γραψε ?τι κ?ρδισα ?ταν τελε?ωσε η παρτ?δα.

Παρτ?δα 76030740393

Τραπ?ζι blackjack Amsterdam 

Εταιρε?α on air

?ρα : 17/01/2025 ωρα 15:49:27

Κανονικ? ?πρεπε να αντ? για 28,91 να ?χω υπ?λοιπο 48,91. ?χι μ?νο δεν μου πλ?ρωσε δηλαδ? τα κ?ρδη μου..αλλ? μου π?ρε και το ποντ?ρισμα μου.

Δεν ε?ναι δυνατ?ν να ?χω φωτογραφ?ε? η' β?ντεο απ? την παρτ?δα. ?λλωστε φα?νεται απ? το ιστορικ? στο λογαριασμ? μου σε ποια παρτιδα αναφ?ρομαι.

I looked for it and found it... It's the last batch at the top.

Το ?ψαξα και το βρ?κα... Ε?ναι η τελευτα?α παρτ?δα στην κορυφ?.

Game history on the table in the first photo.

Casino game history in the next photos.

Since they have the history and can see it, how difficult is it for the casino managers to do it?

Ιστορικ? παιχνιδιο? στο τραπ?ζι στην πρ?τη φωτογραφ?α.

Ιστορικ? παιχνιδιο? στο καζ?νο στι? επ?μενε? φωτογραφ?ε?.

Αφο? ?χουν το ιστορικ? και μπορο?ν να το δουν .ποσ? δ?σκολο ε?ναι να το κ?νουν οι υπε?θυνοι του καζ?νο?

It's funny that the player is looking for the lots and comparing them when all the evidence is there for the casino to check if there has been a mistake or not. It's been 30 days....

Ε?ναι αστε?ο να ψ?χνει ο πα?χτη? τι? παρτ?δε? και να τι? συγκρ?νει ?ταν υπ?ρχουν ?λα τα στοιχε?α ?στε το καζ?νο να ελ?γξει αν ?χει γ?νει λ?θο? η' ?χι. ?χουν περ?σει 30 ημ?ρε?....

Thank you very much, georgopoulosstavros7, for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear georgopoulosstavros7,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Spinanga Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Spinanga Casino,

Could you please provide detailed information regarding this case? Specifically, I would appreciate an explanation as to why the player's winnings have not been credited.

Thank you in advance for your response!

Best Regards,

Kubo

I don't think they have any intention of answering...or returning my €20...hahaha

Halal for them but it shouldn't be in the recommended casinos from this page because after so many messages in the chat...in emails and here too they are not interested and indifferent...luckily the amount of money is small...this is a good casino...

Νομ?ζω πω? δεν ?χουν πρ?θεση να απαντ?σουν...ο?τε να μου γυρ?σουν τα 20€...χαχαχα

Χαλ?λι του? αλλ? δεν θα πρ?πει να βρ?σκεται στα προτειν?μενα καζ?νο απ? αυτ?ν την σελ?δα γιατ? μετ? απ? τ?σα μυν?ματα στο τσατ...στα email αλλ? και εδ? δεν ενδιαφ?ρονται και αδιαφορο?ν ..ευτυχ?? που το χρηματικ? ποσ? ε?ναι μικρ?... ε?ναι ?να καλ? καζ?νο αυτ? ...

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear georgopoulosstavros7,

A representative from the casino reached out to me externally and informed me that they are actively reviewing your issue. I will keep you updated on any developments.

Thank you for your patience.

Dear all,

Thank you for your patience!

Please be informed that the customer's missing win has been credited on the 7th of March.

We hope this helps us reach the case resolution.

Best regards,

Spinanga team

The issue was resolved after 2 - 3 months. The amount was credited. However, this is not to the Casino's advantage as such a simple issue took nearly 3 months.

Επιλ?θηκε το ζ?τημα μετ? απ? 2 - 3 μ?νε?. Πιστ?θηκε το ποσ?. Ωστ?σο αυτ? δεν ε?ναι στα θετικ? του Καζ?νο καθ?? ?να τ?σο απλ? ζ?τημα χρει?στηκε κοντ? 3 μηνε?

Dear Spinanga Casino,

Thank you for your assistance and for ensuring that the player’s missing winnings were credited to his account.

Dear georgopoulosstavros7,

I'm glad to hear that your issue has been successfully resolved. I will proceed to mark the complaint as "resolved" in our system.

Thank you for your cooperation. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to help!

We hope you had a positive experience with our services. While we don't charge any fees or accept gratuities, your feedback is invaluable to us. We would greatly appreciate it if you could share your experience on Trustpilot (link here).

An honest review, along with any suggestions you may have for improving our complaint resolution and mediation process, would be immensely helpful. Your insights can guide others who might be seeking assistance with online casino-related issues.

Thank you in advance for taking the time to help us improve our services.

Best Regards,

Kubo