K?ra Nick och Casino Guru-team,
Tack f?r att du ger oss m?jligheten att klarg?ra situationen ang?ende spelarens beg?ran om uttag.
Vi vill bekr?fta att spelarens konto har klarat KYC-verifieringen. Det f?rsta uttaget beg?rdes till ett kreditkort, men transaktionen avbr?ts av banken. Som ett resultat ?terf?rdes pengarna till spelarens konto, och vi informerade spelaren om detta och r?dde dem att beg?ra uttaget med en alternativ metod.
Spelaren skickade sedan en ny beg?ran till sitt IBAN. I linje med v?ra vanliga verifieringsprocedurer f?r den h?r typen av transaktioner beg?rde vi ett kontoutdrag f?r att bekr?fta ?gandet av kontot. Medan ?rendet var under granskning och n?ra godk?nnande avbr?t spelaren beg?ran och skickade in en ny via kryptovaluta, som tyv?rr inte ?r tillg?nglig f?r uttag i detta fall. Vi r?dde ?terigen spelaren att anv?nda sitt IBAN f?r utbetalningen.
S? sm?ningom f?ljde spelaren denna instruktion, och vi ?r glada att kunna bekr?fta att beg?ran om uttag via IBAN behandlades framg?ngsrikt.
Vi f?rst?r spelarens frustration p? grund av fram och tillbaka under denna process, men vi f?rs?krar dig att v?rt team agerade i enlighet med interna policyer och betalningsleverant?rsbest?mmelser f?r att s?kerst?lla s?kerheten och korrekt hantering av pengar.
Du kan vara s?ker p? att vi tar spelarnas integritet och datas?kerhet p? allvar. Den beg?rda dokumentationen anv?nds enbart f?r verifierings?ndam?l och i enlighet med finansiella regler. Vi ?r fortfarande fullt engagerade i att l?sa eventuella problem och vi uppmuntrar spelaren att kontakta v?rt supportteam direkt om de skulle beh?va ytterligare hj?lp.
Med v?nlig h?lsning,
Dear Nick and Casino Guru team,
Thank you for giving us the opportunity to clarify the situation regarding the player’s withdrawal request.
We would like to confirm that the player's account had successfully passed KYC verification. The initial withdrawal was requested to a credit card, however, the transaction was cancelled by the bank. As a result, the funds were returned to the player’s account, and we informed the player accordingly, advising them to request the withdrawal using an alternative method.
The player then submitted a new request to their IBAN. In line with our standard verification procedures for this type of transaction, we requested a bank statement to confirm ownership of the account. While the case was under review and close to approval, the player cancelled the request and submitted a new one via cryptocurrency, which unfortunately is not available for withdrawal in this case. We once again advised the player to use their IBAN for the payout.
Eventually, the player followed this instruction, and we are pleased to confirm that the withdrawal request via IBAN was processed successfully.
We understand the player’s frustration due to the back-and-forth during this process, but we assure you that our team acted in accordance with internal policies and payment provider regulations to ensure the safety and proper handling of funds.
Please rest assured that we take player privacy and data security seriously. The requested documentation is used solely for verification purposes, and in compliance with financial regulations. We remain fully committed to resolving any concerns and we encourage the player to reach out to our support team directly should they require further assistance.
Best regards,
Automatiskt ?versatt:
