Hej Petronela,
Tack s? sn?llt att du tittar p? detta med mig.
Bara f?r att verifiera - mitt konto har inte blockerats - det ?r bara den extremt utdragna verifieringsprocessen som har st?rt mig. Jag kan fortfarande komma ?t mitt konto och kan spela om jag vill.
Min senaste utbetalning var i september 2022. N?sta utbetalning som skickades in har f?rsenats sedan dess.
H?r ?r en tidslinje f?r deras ?nskem?l som jag uppfyllde
F?rst att uppdatera en r?kning med bevis p? adress
- sedan f?r att uppdatera mitt ID som l?pte ut i filen (inte det faktiska ID-f?rfallodatumet utan beroende p? hur l?nge de sparar det)
– d? ville de ha bevis p? att jag ?r den r?ttm?tige ?garen till mitt eget kryptokonto
– efter det ville de att jag skulle skicka ett bevis p? min inkomst.
-Sedan gjorde de "kontoverifieringskontrollen" som kan ta upp till 10 arbetsdagar som de kan genomf?ra tv? g?nger om ?ret enligt deras villkor.
Varje g?ng jag efter att ha skickat in ett dokument som de beg?rde f?rs?krade jag med dem att inget annat beh?vdes. Jag blev sedan lugnad men n?r utbetalningsdagen var d?r skulle de l?gga tillbaka mina vinster p? mitt konto ist?llet f?r att betala ut mig. Jag fick sedan ta reda p? det sj?lv genom att maila och chatta vad som "saknas" nu p? mitt konto
Varje enskild dokumentbeg?ran ?r 5 arbetsdagar till. S? nu pratar vi redan ?VER 30 arbetsdagar av stopp.
Jag har tillhandah?llit varje enskilt dokument och alltid kommunicerat ?ppet med dem. Kom ih?g att jag ?r en titan VIP. Detta betyder uppenbarligen ingenting f?r dem.
Alla ins?ttningsbonusar har omsatts fullt ut enligt deras villkor och spelregler.
Det finns helt enkelt ingen anledning f?r dem att beh?lla mina vinster l?ngre, f?rutom att de f?rs?ker stanna i hopp om att jag skulle spela bort den igen.
Jag har f?tt utbetalningar fr?n detta casino tidigare men det har aldrig varit en smidig process - alltid urs?kter och f?rseningar. Jag har inte varit annat ?n f?ljsam.
V?nligen hj?lp - jag b?rjar bli v?ldigt orolig och orolig.
Jag uppskattar din hj?lp.
V?nliga H?lsningar
Lis
Hello Petronela,
Thank you so kindly to look into this with me.
Just to verify - my account has not been blocked - it's only the extremely stretched out verification process that has been troubling me. I can still access my account and am able to play if I would like to.
My last payout was in September 2022. The next payout submitted has been delayed ever since.
Here is a timeline of their requests which I fulfilled
First to update a bill with proof of address
- then to update my ID which was expired on file (not the actual ID expiration date but according to how long they keep it on file)
- then they wanted proof of me being the rightful owner of my own crypto account
- after that they wanted me to send a proof of my income.
-Then they did the "account verification check" that can take up to 10 business days which they can conduct twice a year according to their terms and conditions.
Every time I after submitting a document they requested I assured with them nothing else was needed. I was then reassured but when the payout day was there they would place my winnings back again on my account rather than paying me out. I had to then find out for myself by emailing and chatting what was "missing" now from my account
Every single document request is 5 more business days. So we are now already talking OVER 30 business days of stalling.
I have supplied every single document, and always communicated openly with them. Mind you, I am a titanium VIP. This does mean nothing to them though apparently.
Any deposit bonus has been fully wagered according to their terms conditions and playing rules.
There is simply no reason for them to hold my winnings any longer, except for trying to stall in the hope I would play it away again.
I have received payouts from this casino before but it never has been a smooth process - always excuses and delays. I have been nothing but compliant.
Kindly assist - I am starting to get very concerned and worried.
I appreciate your help.
Kind regards
Lis
Automatiskt ?versatt: