Dear medagus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Subject: RE: Complaint about affiliates.asbet.org

Dear Kristina,

Thank you for your response and for your willingness to assist me.

Here are the answers to your questions:

Have you made any successful withdrawals before?

Yes, I have received a few payments in the past, but only when the amount was small (less than 100 TND). However, when larger commissions were due, the payments were either delayed indefinitely or not processed at all.

Could you please confirm that you have passed the KYC verification?

Yes, my account is fully verified, and I successfully passed the KYC verification process.

Did you accumulate your winnings with or without an active bonus?

This issue is not related to player winnings or bonuses. I am an affiliate partner of affiliates.asbet.org, and my complaint is about unpaid affiliate commissions, despite generating valid traffic and conversions according to the platform's own reporting.

Thank you once again for your support. I hope this matter can be resolved fairly.

Best regards,

medagus

Dear Kristina,

Thank you again for your assistance and for taking the time to review my case.

I would like to clarify a few important points:

I have received a few small payments in the past (under 100 TND), but whenever my affiliate commissions exceeded that amount, the payments were either ignored or indefinitely delayed.

I have contacted affiliates.asbet.org multiple times via all available channels (WhatsApp, Facebook, and Telegram), but I have not received a single response.

It appears that they intentionally avoid responding, especially when higher commission amounts are due.

Given that I’ve made every reasonable effort to communicate with them and resolve the issue directly — without any success — I kindly request that you intervene and contact them on my behalf.

I sincerely appreciate your support and hope we can find a fair resolution to this matter.

Best regards,

medagus

Thank you for your reply, medagus. I regret to hear about the issue you're facing. However, I must clarify that we do not handle complaints related to affiliate deals. Our platform solely focuses on mediating issues between players and online casinos. Given that your partnership with the casino involves a legal contract, I would recommend addressing these concerns with legal professionals who specialize in such matters. 

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.