I requested a payout on July 10th and the payout is STILL pending. I have sent several emails and live chats. Every time I was told all of my documents are in place and they do see why there is such a long delay. Also I am told its been escalated to the finance department. Its been almost 12 weeks. I just need some help please,

Dear Gwendolyn,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal request? Which payment method you have opted for?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Thank you for our help.

Yes, my account has been verified successfully.

Yes, I have received funds from this casino, at least 3 or 4 times in the past.

I opted to receive a check this time as well as in the past.

Yes the withdrawal is still in the pending state without being processed.

Thank you very much, Gwendolyn, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gwendolyn,

I am very sorry to hear about your problem.

I would like to invite Vegas Strip Casino to join this conversation and give us an explanation of why Gwendolyn's withdrawal has been delayed.

Thank you for your help. Hopefully this will get the ball rolling in my direction...

Hello, are you still working on this???

We would like to ask the Vegas Strip Casino to reply to this complaint. We are extending the timer by 3 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.