They did not pay me the ones I won, weeks ago and also they blocked the user

No me pagaron los que gane, hace semanas y además me bloquearon el usuario

Dear Javiera0609,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to [email protected].

Lastly, could you please advise the correct disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I played in slots, I sent an email and it still has not been answered, I have been asking for the money for several weeks and it does not arrive, I already made the verification and they did not answer me either!

Jugué en tragamonedas, mande un correo y aún no es respondido, llevo varias semanas pidiendo el dinero y no llega, ya realice la verificación y tampoco me responden!

Additional comments from the player:

"A long time ago I registered, last week I deposited money and earned $ 80,000 clp in coin slots, when requesting the withdrawal they asked me for verification data for my identity card, and other documents which I would send them and they told me that in two business days I would have my money but it's been a long time and now I can't even enter because it tells me a blocked user Sent from my iPhone "

Additional comments from the player:

"Hace tiempo atrás me registré, la semana antes pasada deposite dinero y gane $80.000 clp en traga monedas , al pedir el retiro me solicitaron datos de verificación mi cédula de identidad, y otros documentos los cuales los envíe y me dijeron que en dos días hábiles tendría mi dinero pero ya ha pasado mucho tiempo y ahora nisiquiera puedo entrar ya que me dice usuario bloqueado Enviado desde mi iPhone"

Thank you very much, Javiera0609, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: I have corrected the disputed amount from 80 CLP to 80,000 CLP.

Hello Javiera0609,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Dear Javiera0609

According to T&Cs:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account"."

We can clearly see your second account (javie**[email protected]), where you deposited and received welcome bonus pack.

Can you please comment on that?

Thank you in advance!

Best regards

And what about my profit? It is for you then, you like to rip people off!

Y qué pasa con mi ganancia? Es para ustedes entonces, les gusta estafar a la gente!

I did not have 2 accounts in any case, if I received the bonus but not the 80 thousand pesos earned, and the two accounts are blocked, I need a solution and the money earned

No tenía 2 cuentas en todo caso, si recibí la bonificación pero no los 80mil pesos ganados, y las dos cuentas están bloqueadas necesito una solución y el dinero ganado

Dear Vulkan Vegas Casino,

I'd like to ask you for evidence that this player has multiple accounts. My email: [email protected]

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.