I have had a withdrawal in process for 11 days now, even though my account is verified. I'm in touch with support every day and they just keep asking me to wait.

Estou com uma retirada em andamento faz 11 dias, e olha que minha conta é verificada, todos os dias converso com o suporte eles pedem para eu esperar.

Dear JEANLUCAS22, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear JEANLUCAS22

Can you please specify the disputed transaction IDs?

Regards

Good morning, this morning my balance returned to my account and I requested a new withdrawal again. It's a lot of bullshit. Apparently now it will be a new wait.

Bom dia, hoje pela manh? o meu saldo voltou para conta e eu solicitei novamente uma nova retirada. é muita sacanagem. Pelo visto agora vai ser uma nova espera.

Hello everyone,

Thank you both for your replies.

JEANLUCAS22, please note that you have not provided the information I requested in my first message. please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear JEANLUCAS22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

The player received the payout on 20.10.2023 11:07:22 (UTC)

Regards

Good afternoon, I received payment from Vulkan Vegas, thank you for helping me.

Boa tarde, eu recebi o pagamento da Vulkan Vegas, obrigado por me ajudar.

Dear JEANLUCAS22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com