Dear Sir/Madam,

As has been described multiple times, Wazamba Casino delays payouts. They don't even allow you to submit documents for verification beforehand. The support team simply stalls you. Deposits are processed remarkably quickly, and of course, you're allowed to play indefinitely. However, since the 03rd of October, I've been waiting for my payout to even progress, yet nothing has happened!! It seems like the Casino is simply waiting for people to eventually lose their money. Moreover, any queries made through their chat function are promptly closed, without any reasonable explanations. Furthermore, every representative seems to provide different answers. Once I receive my money, I will never play in this casino again!

Sehr geehrte Damen und Herren,

wie hier bereits ?fter beschrieben wurde verz?gert Wazamba Casino die Auszahlungen. Vorab Dokumente einreichen um sich zu verifizieren geht auch nicht. Im Support wird man nur vertr?stet. Einzahlungen gehen wunderbar schnell und natürlich kann man spielen ohne Ende. Bei der Auszahlung warte ich nun seit dem 03.10 das überhaupt irgendwas passiert und es tut sich rein gar nichts!! Es erweckt den Eindruck, als würde das CAsino darauf warten das die Menschen ihr Geld schlichtweg verspielen. Chatanfragen werden des Weiteren einfach geschlossen, ohne vernünftige Erkl?rung. Jeder schreibt zudem etwas Anderes. Sobald ich mein Geld habe, werde ich nie wieder in diesem CAsino spielen!

Dear Serje,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Serje,

Have you received your withdrawal from the casino yet?

Hello.

Yes, I received the money. However, I was surprised that I was only supposed to verify myself now. But so far everything is good. Thanks.

Hallo.

Ja das Geld habe ich erhalten. Mich hat jedoch gewundert, dass ich mich erst jetzt verifizieren soll. Aber soweit alles gut. Danke.

Dear Serje,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com