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The player from Portugal had won 8710 USDT at the online casino but had been facing continuous withdrawal rejections. He had only received partial payments totalling approximately 1400 USDT over 2 weeks and was concerned about how long the full payout would take. The player confirmed that he had passed the KYC verification and had not used any bonuses. The casino's support had suggested different withdrawal methods, but the player found them unsuitable. The casino representative stated that all funds had been successfully withdrawn, but the player did not confirm this. Despite our attempts to communicate with the player, he did not respond, leaving us unable to investigate further. The complaint was therefore rejected.
Spelaren fr?n Portugal hade vunnit 8710 USDT p? onlinekasinot men hade st?llts inf?r kontinuerliga avslag p? uttag. Han hade bara f?tt delbetalningar p? totalt cirka 1400 USDT under tv? veckor och var orolig ?ver hur l?ng tid hela utbetalningen skulle ta. Spelaren bekr?ftade att han hade klarat KYC-verifieringen och inte hade anv?nt n?gra bonusar. Kasinots support hade f?reslagit olika uttagsmetoder, men spelaren fann dem ol?mpliga. Kasinorepresentanten uppgav att alla medel hade tagits ut framg?ngsrikt, men spelaren bekr?ftade inte detta. Trots v?ra f?rs?k att kommunicera med spelaren svarade han inte, vilket gjorde att vi inte kunde unders?ka ytterligare. Klagom?let avslogs d?rf?r.
Nyligen best?mde jag mig f?r att investera i detta onlinecasino efter att ha sett positiv feedback. Jag tog en chans och placerade n?gra satsningar med h?gt v?rde och lyckades returnera cirka 8710 usdt. Men mitt problem ligger i uttaget av detta belopp. Mina f?rs?k att ta ut pengarna har upprepade g?nger avvisats! Efter mycket envishet och m?nga interaktioner med kundtj?nst och min VIP-assistent p? Weiss, gavs en f?rklaring. ?nd? verkade deras svar automatiserade och konsekvent vara desamma fr?n olika assistenter. Jag har haft ett v?ntande uttag i ca 2 veckor nu och har bara f?tt fragmenterade ?verf?ringar p? ca 470 usdt styck, vilket totalt uppg?r till ca 1400 usdt. Det ?terst?ende saldot har varit or?rt under de senaste fyra dagarna utan att ytterligare ?verf?ringar har skett. Med den h?r takten f?rv?ntar jag mig att v?nta i tv? m?nader bara f?r att ta ut detta belopp? Jag tycker att detta ?r ganska inkompetent och respektl?st. Jag har spelat p? m?nga kasinon tidigare och ?r VIP-medlem i m?nga, men det h?r ?r f?rsta g?ngen jag har sett s?dana f?rseningar i betalningar, tillsammans med s? m?nga komplikationer och st?ndiga avslag. Jag har tagit ut liknande belopp p? andra casinon. Ja, det var i omg?ngar, men de var snabba med att f?lja den f?rsta ?verf?ringen. Weiss skickar 400 usdt och kanske, efter 4 dagar, skickar ytterligare 400 usdt. Och s?, jag v?ntar.
Recently, I decided to invest in this online casino after observing some positive feedback. I took a chance and placed some high-value bets and managed to return about 8710 usdt. However, my issue lies in the withdrawal of this amount. My attempts to withdraw the funds have been repeatedly rejected! After much insistence and numerous interactions with customer service and my VIP assistant at Weiss, an explanation was provided. Yet, their responses seemed automated, consistently being the same from various assistants. I have had a pending withdrawal for about 2 weeks now and have only received fragmented transfers of about 470 usdt each, which amounts to a total of approximately 1400 usdt. The remaining balance has been untouched for the past 4 days with no further transfers taking place. At this rate, I'm expecting to wait for two months just to withdraw this amount? I find this to be quite incompetent and disrespectful. I have played in numerous casinos before and am a VIP member in many, but this is the first time I’ve seen such delays in payments, coupled with so many complications and constant rejections. I have withdrawn similar amounts at other casinos. Yes, it was in installments, but they were quick to follow the first transfer. Weiss sends 400 usdt and perhaps, after 4 days, sends another 400 usdt. And so, I wait.
Recentemente decidi investir neste casino on-line, vendo o feedback positivo ent?o decidi apostar, tendo feito apostas com um elevado valor de investimento, e tendo tido retorno de cerca de 8710 usdt, a minha reclama??o é derivado ao facto de ter tentado sacar a quantia e ter me há sido rejeitada inúmeras vezes! Até que no fim de muita insistência me conseguiram dizer como fazer tendo contactado inúmeras vezes o suporte e a minha assistente vip do Weiss, sendo as respostas como que automáticas sempre a mesma resposta em vários assistentes, sendo que tenho o saque pendente há cerca de 2 semanas, tendo recebido somente e parcelado cerca de 3 transferências de cerca de 470 usdt , ou seja somando o valor da cerca de 1400 usdt, sendo que o restante valor, já á 4 dias n?o recebi mais nenhuma transferência, e assim vou aguardando e por este andar para sacar uma quantia desse género terei de espera 2 meses? , acho muita incompetência e falta de respeito a situa??o, tendo eu já jogado em inúmeros casinos , e sendo membro vip em vários, é o primeiro que vejo demorar tanto tempo para fazerem pagamentos e pondo tantas complica??es e tantas vezes rejeitado. Já levantei noutros casinos valores semelhantes e também vinha parcelado, mas logo a seguir á primeira transferência vinham logo as outras todas, na Weiss mandam 400usdt daqui a 4 dias talvez mandem mais 400usdt e assim vou esperando.
Ja, jag klarade kYC-verifieringen, jag avvisade alla bonusar som jag normalt g?r f?r att det inte skulle finnas n?gra hinder vid uttag, f?rklaringen fr?n Weiss casinosupport, ang?ende de avvisade uttagen, var att jag borde ha valt IBAN-uttaget metoden, denna metod var inte tillg?nglig vid tidpunkten f?r uttag och det fanns bara ett alternativ tillg?ngligt "bankkort", efter att ha kontaktat supporten cirka 4/5 g?nger tills de gav mig en l?sning, postade jag detta och l?ste situationen f?r avvisning av uttag, uttag gjordes tillg?ngligt, och jag fick sedan 3 betalningar till ett belopp av 478 usdt p? cirka 3 dagar, sedan dess har jag inte f?tt n?gra fler betalningar, och supportens f?rklaring ?r att det kan ta fr?n 15 minuter till flera dagar, l?mnar lite subjektivt eftersom flera dagar kan vara 5 dagar, 15 dagar, 200 dagar, etc... lite vagt svar, efter att ha sagt till mig att den maximala till?tna perioden kommer att vara 10 arbetsdagar enligt villkoren f?r hemsidan, ?ven om den inte har ?verskridit 10 arbetsdagar, kommer det inte att dr?ja l?nge innan denna tidsfrist inte h?lls, och om betalningarna ?r som de har varit hittills och det tar en o?ndlig tid, kommer det s?kert att ?verskrida det, min fr?gan ?r, med tanke p? att betalningen har behandlats och efter att ha f?tt cirka 1400 usdt, om den behandlades kunde de ?tminstone g?ra 1 transaktion varje dag, och inte 3/4/5 dagars mellanrum, eftersom imorgon kommer att vara den fj?rde dagen utan efter att ha f?tt fler transaktioner.
Yes, I passed the kYC verification, I rejected all the bonuses as I normally do so that there would be no obstacles when withdrawing, the explanation from the Weiss casino support, regarding the rejected withdrawals, was that I should have opted for the IBAN withdrawal method, This method was not available at the time of withdrawal and there was only one option available "bankcard", having contacted support around 4/5 times until they provided me with a solution, I posted this and resolved the withdrawal rejection situation , the withdrawal was made available, and I then received 3 payments in the amount of 478 usdt in approximately 3 days, since then I have not received any more payments, and the explanation given by support is that it can take from 15 minutes to several days, leaving a bit subjective since several days can be 5 days, 15 days, 200 days, etc... a bit of a vague answer, having then told me that the maximum period allowed will be 10 working days according to the terms and conditions of the website, even it has not exceeded 10 working days, it will not be long before this deadline is not met, and if the payments are as they have been until now and it takes an infinity of time, it will certainly exceed it, my question is, given that the payment has been processed, and having received around 1400 usdt, if it was processed they could at least make 1 transaction each day, and not 3/4/5 days apart, because tomorrow will be the fourth day without having received any more transactions.
Sim aprovado na verifica??o kYC, rejeitei todos os bónus como normalmente costumo fazer para n?o haver entraves na hora do saque, a explica??o por parte do suporte do casino Weiss, relativamente aos saques rejeitados, foi que deveria ter optado pelo método de saque de IBAN, sendo que esse método n?o estava disponível na hora do saque e somente tinha uma op??o disponível "bankcard", tendo entrado em contacto com o suporte cerca de 4/5 vezes até me disponibilizarem uma solu??o, posto isto e resolvendo a situa??o da rejei??o de saque, o saque foi disponibilizado, tendo ent?o recebido 3 pagamentos no montante de 478 usdt em sensivelmente 3 dias, posto isto é desde ent?o n?o recebi mais nenhum pagamento, e a explica??o dada pelo suporte é que pode demorar desde 15 minutos a vários dias, ficando um pouco subjetivo visto, que vários dias pode ser 5 dias, 15 dias , 200 dias, etc… uma resposta um pouco vaga, tendo me depois dito que o prazo máximo permitido será de 10 dias úteis segundo os termos e condi??es do síte, ainda n?o ultrapassou os 10 dias úteis, já n?o falta muito para que esse prazo n?o seja cumprido, e se os pagamentos forem como até agora e demorar está infinidade de tempo, irá ultrapassar certamente, a minha quest?o é, visto que o pagamento foi processado, e tendo recebido cerca de 1400 usdt, se foi processado poderiam ao menos fazer 1 transa??o em cada dia, e n?o com 3/4/5 dias de intervalo, porque amanh? já será o quarto dia sem ter recebido mais nenhuma transa??o.
De tillhandah?ll alternativ som inte var giltiga f?r mig, eftersom de ville att jag skulle l?gga till ett kort till, jag har bara 1 kort, det jag anv?nde som ins?ttningsmetod, och sedan ville de att jag skulle g?ra en ins?ttning genom en kryptografisk pl?nbok och f?rs?ka ta ut beloppet igen, problemet ?r att en del av betalningen gjordes, en annan del saknas och nu hittar de urs?kter, eftersom det andra uttaget som jag hade beg?rt tog s? l?ng tid att jag slutade spendera beloppet, och nu finns det cirka 1500 usdt kvar att ta emot, vilket ?r en oacceptabel situation, och det m?ste rapporteras till nya anv?ndare f?r att vara medvetna om de komplikationer de kommer att m?ta
They provided alternatives that were not valid for me, as they wanted me to add another card, I only have 1 card, the one I used as a deposit method, and then they wanted me to make a deposit through a cryptographic wallet and try to withdraw the amount again, the The problem is that part of the payment was made, another part is missing and now they find excuses, because the other withdrawal that I had requested took so long that I ended up spending the amount, and now there is around 1500 usdt left to receive, which is an unacceptable situation, and it must be reported to new users to be aware of the complications they will face
Disponibilizou alternativas n?o válidas para mim, pois queriam que adiciona se outro cart?o, é só tenho 1 cart?o aquele que utilizei como método de depósito, e depois queriam que fize se um depósito através de carteira criptografada e tenta se de novo sacar o valor, o problema é que parte do pagamento foi efetuado , falta outra parte e agora arranjam desculpas, pois o outro saque que tinha solicitado demorou tanto tempo que acabei por gastar a quantia, e agora falta cerca de 1500 usdt para receber sendo Uma situa??o inadmissível, e deve ser reportado a novos utilizadores para ficarem cientes das complica??es que v?o enfrentar
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt uttagsproblem.
V?nligen f?rst? att variationen och tillg?ngligheten av betalningsmetoder inte hanteras enbart av kasinot. Flera faktorer som Licensmyndigheten, geolokalisering, avtal med betalningsleverant?rerna och bankrestriktioner har alla stor inverkan. Om en betalningsmetod var tillg?nglig f?r ins?ttningar, betyder det inte n?dv?ndigtvis att den ocks? kommer att erbjudas f?r uttag, den kan ocks? avbrytas n?r som helst. Tyv?rr ?r kasinon ibland maktl?sa och begr?nsade n?r det g?ller att erbjuda betalningsmetoder till sina kunder.
V?rt r?d till spelare med liknande sv?righeter som vill ta ut sina vinster ?r att anv?nda en ny betalningsmetod f?r att ta ut sina vinster om m?jligt.
Kan du ange det belopp som finns kvar p? ditt konto f?r att du ska kunna ta ut?
I understand your frustration.
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Our advice to players facing similar difficulties who wish to withdraw their winnings is to use a new payment method to withdraw their winnings if possible.
Could you please specify the amount that is remaining on your account for you to withdraw?
Som auktoriserad representant f?r WEISS uttrycker vi v?r respektfulla h?lsning till alla v?ra uppskattade anv?ndare. F?r n?rvarande str?var vi efter att klarg?ra l?get f?r den senaste situationen. V?ra senaste uppgifter tyder p? att alla medel har dragits tillbaka, och som s?dan ?r denna fr?ga l?st och officiellt avslutad. Om du beh?ver ytterligare f?rtydliganden eller hj?lp, tveka inte att kontakta oss.
Greetings!
As an authorized representative of WEISS, we extend our respectful regards to all our esteemed users. At present, we aim to provide clarification concerning the status of the recent situation. Our recent records indicate that all funds have been successfully withdrawn, and as such this matter stands resolved and officially closed.If you need any further clarification or assistance, please do not hesitate to contact us.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear Papitigs,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Tyv?rr har spelaren inte svarat p? v?ra meddelanden och fr?gor. F?ljaktligen kan vi inte unders?ka ytterligare och har inget annat val ?n att avsl? detta klagom?l.
Spelaren kan ?teruppta detta klagom?l n?r som helst.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
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